Product Manager

Manulife; Massachusetts; Remote; USD 92,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Disability insurance

Life insurance

Retirement savings plan

Paid time off

Job summary

John Hancock Retirement, a Manulife company, is seeking a Product Manager to own feature discovery, roadmap, and outcome delivery for digital retirement experiences. You will lead cross-functional teams, translate strategic goals into actionable features, and drive launch readiness and post-launch improvements.

The role requires 5+ years in product management with strong communication, influence, and digital delivery skills within a SAFe/Agile framework.

Qualifications

• Bachelor’s degree and 5+ years of product management experience, preferably in retirement services/recordkeeping.
• Strong understanding of software product lifecycle and agile delivery (SAFe preferred).
• Ability to translate customer/business needs into clear problem statements and features; evidence-based prioritization.

Responsibilities

• Own feature discovery, planning, delivery, launch, adoption, and continuous improvement of assigned product capabilities and features.
• Own the feature-level roadmap aligned with capability roadmaps; influence strategic direction of the product domain.
• Lead discovery with SMEs, Customer Service, Sales, and partners; translate feedback into problem statements and validation needs.
• Collaborate with engineering, design, and analysts to validate solutions, define features and acceptance criteria, and resolve trade-offs.
• Define success measures before development and use post-launch data to guide improvements.

Skills

Product management

Communication

Influence

Agile delivery

Education

Bachelor’s degree

Tools

SAFe

Job description

John Hancock Retirement is redefining our US Retirement business to help customers save for retirement. The team delivers digital experiences and retirement-platform capabilities that support customer journeys, servicing, and operational workflows. The Product Manager plays a key role in turning business strategy and customer needs into valuable software solutions.

The Product Manager owns the feature-level roadmap and product outcomes for an assigned set of digital experiences and retirement-platform capabilities within the strategic direction set by Product Domain Leads (PDLs) and Product Strategy. PDLs own the capability-level roadmap, informed by PM insights and recommendations. Working within a SAFe agile model, the PM translates strategy, vision, and OKRs into well-defined problems, prioritized feature recommendations, and measurable outcomes.

You will lead product discovery through subject matter experts, Customer Service, Sales, and other business partners; guide feature definition and delivery with engineering and design; and own success measures, launch readiness, and post-launch improvement. The role requires 5+ years of experience demonstrating strong product judgment, communication, and influence, along with demonstrated digital/software product-management and delivery skills.

Position Responsibilities:

• Own feature discovery, planning, delivery, launch, adoption, and continuous improvement of assigned product capabilities and features.

• Own the feature-level roadmap aligned with PDL-owned capability roadmaps; influence strategic direction of your product domain through insights and recommendations.

• Lead discovery through SMEs, Customer Service, Sales, and business partners; translate feedback and research into problem statements, assumptions, and validation needs.

• Partner with engineering, architecture, UX/design, analysts, and Product Owners to validate solutions, define features and acceptance criteria, and resolve delivery trade-offs.

• Define success measures before development; establish baselines as data becomes available and use post-launch adoption and outcomes to guide improvements.

• Recommend feature priorities based on needs, strategy, regulatory obligations, risk, dependencies, and capacity.

• Engage Legal, Compliance, Risk, Security, Operations, and Marketing early to ensure the end product meets the business, security, and compliance needs.

• Align and manage work with vendors and business partners on solution needs, integrations, delivery expectations, and operational readiness.

• Build alignment on product direction through clear problem framing and evidence-based recommendations.

• Communicate roadmap priorities, risks, decisions, trade-offs, and outcomes to business and technical stakeholders.

Required Qualifications:

• Bachelor’s degree and 5+ years of relevant product management experience, with relevant retirement services and recordkeeping domain experience preferred.

• Strong understanding of the software product lifecycle and agile delivery (SAFe preferred), including discovery, feature roadmaps, requirements, solution validation, launch, and iteration.

• Demonstrated ability to translate customer and business needs into clear problem statements and features, build evidence-based prioritization recommendations, and define success measures.

• Excellent interpersonal, motivational, influencing and relationship-building skills.

• Exceptional written and oral communication skills, including a developed ability to present to audiences of varying backgrounds and expertise.

• Demonstrated ability to lead product work across engineering, design, Product Owners, and business partners, influencing decisions and resolving trade-offs without direct reporting authority.

• Strategic thinking and ability to adapt plans based on competing product needs, dependencies, and uncertainty while maintaining the foundational commitments to product outcomes.

• Ability to work under pressure to meet key deadlines.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Referenced Salary Location

米国,- マサチューセッツ州 フルタイムリモート

Working Arrangement

在宅勤務

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights Family & Medical Leave Employee Polygraph Protection Right to Work E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)