Technical Program Manager-New Business & Underwriting

Manulife; Boston (MA); Hybrid; USD 107,000 - 200,000; Full time

Benefits offered by this job

Incentive programs

Comprehensive benefits

Paid time off and holidays

Job summary

Manulife, advertising a Technical Program Manager (TPM) role in Boston, leads end-to-end delivery across New Business and Underwriting. The TPM partners with business owners, product, underwriting, operations, and vendors to translate priorities into roadmaps, coordinating from intake to policy issuance.

The role emphasizes integrated planning, risk management, testing, and stakeholder communication to ensure on-time, on-budget delivery with regulatory compliance.

Qualifications

• 3-5 years of technical program management experience in a related field.
• 3+ years delivering technology solutions in the life insurance industry, with New Business and Underwriting exposure.
• Familiarity with life insurance regulatory concepts and product change impacts on operations.
• Experience with SDLC, Agile metrics, and related project management methodologies.
• Experience delivering complex IT solutions including APIs and data pipelines in regulated environments.
• Ability to partner with Compliance and Legal to ensure controls and evidence.

Responsibilities

• Oversee SDLC for initiatives supporting John Hancock Insurance priorities from initiation to post-launch support.
• Lead technology delivery, ensuring scope, budget, schedule, regulatory, and customer commitments are met.
• Apply software engineering knowledge to support technology strategies and delivery.
• Provide cross-functional leadership and align product architecture with IT services.
• Identify and mitigate technical risks with schedule and scope planning.
• Foster an inclusive, collaborative culture to drive productivity across the team.

Skills

Agile methodologies

SDLC

Cross-functional leadership

Risk management

Communication skills

Job description

The Technical Program Manager (TPM) leads the end-to-end delivery and ongoing optimization of strategic technology initiatives across New Business and Underwriting. This role partners with business leaders, product owners, underwriters, operations, architecture, engineering, data, quality engineering, risk, and external vendors to translate business priorities into executable roadmaps. The TPM coordinates delivery across the application journey, from intake and evidence collection through risk assessment, case management, decisioning, policy issuance, and delivery.

The TPM is accountable for integrated planning, scope and dependency management, financial oversight, testing, release readiness, and stakeholder communication. The successful candidate will help ensure solutions are delivered on schedule and within budget while meeting security, regulatory, operational, and customer commitments. Success in this role will contribute to improved producer and customer experiences, faster cycle times, increased straight-through processing, high-quality underwriting decisions, and reduced operational friction.

Position Responsibilities

Initiative management

Oversee the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.

Initiative Delivery

Lead and remain accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation. Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments.

Technical expertise

Apply knowledge of software engineering and technology to support technology strategies and enable effective software delivery.

Cross-functional leadership

Provide cross-functional leadership, build alignment on product architecture, and coordinate requests with IT service areas to support successful delivery.

Technical risk management

Identify and mitigate technical risks that could affect initiative success. Partner with the Business Initiative Lead to define schedules, milestones, goals, and scope, incorporating technology components, solution options, feasibility, and delivery considerations to create value.

People & Culture

Foster an inclusive culture of innovation and collaboration while actively promoting alignment and productivity across the team.

Required Qualifications

• 3-5 years of technical program management experience in a related field.
• 3+ years of experience delivering technology solutions in the life insurance industry, with direct exposure to New Business and Underwriting required; exposure to downstream capabilities is preferred.
• Familiarity with life insurance regulatory and business concepts, including the operational cadence of product changes and their impacts on New Business operations and Underwriting.
• Project or initiative management skills, with proficiency in relevant software tools and methodologies, including Agile and the Software Development Life Cycle (SDLC).
• Understanding of Agile metrics, Scrum, and similar Agile methodologies used to track progress, assess team performance, and identify opportunities for improvement.
• Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.
• Demonstrated experience delivering complex, large-scale IT solutions, including modernization and integration work involving APIs and data pipelines in regulated environments.
• Working knowledge of insurance regulatory and compliance considerations, with the ability to partner with Compliance and Legal teams to ensure appropriate controls and evidence are in place.
• Experience with test governance, including test-driven development (TDD), parallel testing, defect triage with business subject matter experts, and sign-off processes.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively with peers and leaders.
• Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term priorities, long-term objectives, and trade-offs.
• Adaptability and resilience, with the ability to work effectively in a dynamic, fast-paced environment.

Preferred Qualifications

• Excellent organizational and problem-solving skills, with the ability to navigate competing perspectives constructively.
• Ability to influence outcomes and execute work without direct authority over resources.
• Strong verbal and written communication skills, including the ability to articulate a technical vision and translate desired outcomes into practical options and execution plans.
• Confidence leading communications and delivering presentations to senior leaders, sponsors, and stakeholders on business cases and roadmaps.
• A commitment to continuous learning, including learning from both successes and setbacks and remaining open to change and improvement.
• Ability to work effectively through ambiguity and bring clarity to situations, decisions, and expected outcomes.
• Experience partnering with Marketing and Distribution teams to translate product and regulatory requirements into technology deliverables with clear acceptance criteria and traceability.
• Ability to design and manage integrations across a technology ecosystem, including product and rate data sources, rules engines, document generation, e-signature, CRM or portal solutions, and case management systems. Experience should include API contracts, versioning, and backward compatibility.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

The role being advertised is an existing vacancy.

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

混合式

Salary range is expected to be between

$107,450.00 USD - $199,550.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights Family & Medical Leave Employee Polygraph Protection Right to Work E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)