Senior Technical Product Support Engineer

Applied Materials, Inc.; Gloucester, Northern (MA, KY); Hybrid; USD 96,000 - 132,000; Full time

Benefits offered by this job

Bonus program

Stock award program

Comprehensive benefits

Job summary

Applied Materials, Inc. in Gloucester, MA is seeking a technical support professional to manage customer escalations, fleet performance, and upgrades, ensuring successful installations and calibrations of new hardware and software. The role emphasizes documenting improvements and providing comprehensive system performance analyses.

The position is full-time with travel up to 50%, offering a salary range of $96,000 to $132,000 and a broad benefits package.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.

Responsibilities

• Handle technical support for a specific customer, including escalations and fleet performance.
• Serve as field escalation focal point between customer and engineering divisions.
• Support installation, operation, calibration, and testing of new hardware/processes.
• Initiate and review ECOs and communicate field implications.
• Present system performance data such as MTBF/Availability and related analyses.

Job description

Applied Materials, Inc. in Gloucester, MA is seeking a technical support professional to manage customer escalations, fleet performance, and upgrades, ensuring successful installations and calibrations of new hardware and software. The role emphasizes documenting improvements and providing comprehensive system performance analyses.

The position is full-time with travel up to 50%, offering a salary range of $96,000 to $132,000 and a broad benefits package.