Senior Technical Partner Relations Lead

nCino; United States; Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

nCino is seeking an experienced Senior Relationship Manager to own the partner ecosystem and drive revenue and customer success across the region. You will align with product and sales, vet and onboard partners, and mentor junior team members.

You will lead annual account planning, manage risk, and coordinate with Sales, Product, and Engineering to deliver joint go-to-market and delivery outcomes. This role requires strong communication and strategic relationship-building skills.

Qualifications

• Bachelor’s Degree with 8+ years of Relationship Management, Banking, Consulting or Software experience.
• Proven track record of project management with successful outcomes.
• Strong listening skills and impeccable verbal and written communication skills.
• Problem solving mindset (inquisitive) with eye on continual improvement.
• Flexible demeanor with strong situational adaptability.
• Adept at conflict resolution and ability to think through/resolve complex scenarios.

Responsabilités

• Manage and own the overall relationship between nCino and its more complex partner(s).
• Responsible for vetting and onboarding of new partners, and mentor and support more junior Relationship Managers on the team
• Performing risk management and mitigation, with the aim of helping both our partners and nCino to reliably achieve revenue and customer satisfaction goals.
• Build relationships with key leaders in nCino to understand product strategy and corporate goals which influence the partner relationships and program strategy.
• Forecast, track, and manage Partner Revenue goals and expectations.
• Establish deep relationships with key executives at all partners across the region and drive relationship building activities between our partners and internal teams.
• Serve as primary point of escalation for any departmental issues that are triggered by or impact external partners.
• Lead annual account planning sessions to cover all facets of the partnership – pipeline and forecasting, marketing activities including go-to-market initiatives, architecture and delivery reviews and feedback, etc.
• Establish and track all contractual documentation – such as non-disclosure agreements, partnership and alliance agreements, referral and reseller agreements, and training or enablement paperwork.
• Educate our partner ecosystem on nCino’s roadmap and future product strategies, ensuring any concerns or product ideas are escalated to the nCino product team to ensure a feedback loop.
• Establish and own a forward-looking plan and coordinate technical support of partner owned orgs, integrations, enablement activities, and sales tools.
• Partner with Sales and Customer Success teams to ensure accurate scoping, resourcing, and estimating during pre-sales process. In addition, accurately estimating project timeframes and costs which are established in line with nCino project methodology and best practices.
• Act as the Liaison between partner(s) and various nCino departments including Sales, Product Development and Engineering teams.
• Coordinate feedback loop from partners to nCino product teams around product ideas, concerns, and challenges within the nCino platform.
• Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
• Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
• Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.

Connaissances

Relationship management

Project management

Communication

Problem solving

Adaptability

Conflict resolution

Formation

Bachelor's degree

Outils

Salesforce

Description du poste

nCino is seeking an experienced Senior Relationship Manager to own the partner ecosystem and drive revenue and customer success across the region. You will align with product and sales, vet and onboard partners, and mentor junior team members.

You will lead annual account planning, manage risk, and coordinate with Sales, Product, and Engineering to deliver joint go-to-market and delivery outcomes. This role requires strong communication and strategic relationship-building skills.