Senior Technical Lead: Escalations, Architecture, Mentorship

Brightworks IT; Vernon (CT); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Certification reimbursement

Health, dental, and vision insurance

401(k) with company match

Leadership growth path

Direct exposure to executive领导

Job summary

Brightworks IT is seeking a Level 3 Technical Lead for our Vernon, CT team. You will own the most complex client escalations, mentor Tier 1/2 engineers, and serve as the primary technical contact for our largest accounts.

You will lead server migrations, AD rebuilds, security incident responses, and critical tickets, while shaping Windows Server, M365, networking, and backup standards. This onsite role requires working in Wixom with occasional regional travel.

Qualifications

• 5+ years in IT support or MSP environments.
• At least 2 years at a senior/lead level.
• Deep expertise in Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP, Certificate Services.
• Advanced Microsoft 365 administration.
• Strong networking background—firewalls, VPNs, VLANs.
• Experience leading infrastructure projects end-to-end.
• Comfortable owning client-facing conversations.
• PowerShell proficiency.
• Onsite work in Wixom with regional travel.

Responsibilities

• Own escalations as the highest technical escalation point for the Vernon team; drive tickets to closure.
• Lead infrastructure projects—server deployments, migrations, network refreshes, firewall changes, backup/DR implementations.
• Mentor mid-level engineers; run tech-share sessions and raise the technical bar.
• Act as trusted technical advisor for key accounts; conduct quarterly reviews and roadmap conversations.
• Contribute to architecture and standards for Windows Server, M365, networking, security tooling, and backup.
• Lead investigation and remediation of security incidents with SOC partner.
• Manage a complex ticket queue in ConnectWise Manage; document thoroughly and meet SLAs.

Skills

Windows Server

Active Directory

Group Policy

DNS/DHCP

Microsoft 365

Networking

PowerShell

RMM/PSA tooling

Client-facing skills

Education

Microsoft Certifications (MS-102, AZ-104, AZ-500, or MCSE)

Tools

ConnectWise Manage

Kaseya

Datto RMM

ConnectWise Automate

VMware

Hyper-V

Job description

Brightworks IT is seeking a Level 3 Technical Lead for our Vernon, CT team. You will own the most complex client escalations, mentor Tier 1/2 engineers, and serve as the primary technical contact for our largest accounts.

You will lead server migrations, AD rebuilds, security incident responses, and critical tickets, while shaping Windows Server, M365, networking, and backup standards. This onsite role requires working in Wixom with occasional regional travel.