Senior Technical Expert: Maintenance & Customer Solutions

Randstad Canada; Warrenton (MO); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Profit sharing and employee share-push

Hybrid work model

Group insurance

Telemedicine

Retirement plan with employer contr.

Annual allowance for goods and serivce

Wellness program

Employee assistance program

Job summary

Cascades is hiring a Technical Expert in Warrenton to strengthen maintenance practices and optimize equipment performance across multiple plants.

You will serve as the primary technical contact for strategic customers, provide guidance on product performance and packaging challenges, and lead root-cause investigations with a cross-functional team. Hybrid work model and comprehensive benefits are offered.

Qualifications

• 7–10 years of experience in industrial maintenance, reliability, chemical, or process engineering.
• Hands-on field experience (mechanical, electrical, or industrial maintenance).
• Expertise in maintenance optimization and performance analysis.
• Strong analytical skills and ability to solve complex problems.
• Excellent collaboration skills in multi-site environments.

Responsibilities

• Serve as the primary technical contact for strategic customers and key accounts.
• Provide timely technical guidance and troubleshooting support for product performance, quality concerns, and packaging-related challenges.
• Manage customer escalations and lead root-cause investigations to identify and implement effective solutions.
• Lead customer trials, qualification testing, validation activities, and product performance assessments.
• Conduct onsite customer visits to evaluate product performance and operational processes.
• Partner with Sales, Operations, Manufacturing, Quality, and Product Development teams to address customer needs and technical challenges, while communicating customer feedback and technical requirements to internal stakeholders.
• Build trusted relationships with customers by delivering responsive and value-added technical support.

Skills

Maintenance experience

Electrical skills

Analytical skills

Problem solving

Leadership

Interpersonal skills

Autonomy

Tools

Maintenance management systems

Job description

Cascades is hiring a Technical Expert in Warrenton to strengthen maintenance practices and optimize equipment performance across multiple plants.

You will serve as the primary technical contact for strategic customers, provide guidance on product performance and packaging challenges, and lead root-cause investigations with a cross-functional team. Hybrid work model and comprehensive benefits are offered.