Technical Expert

Randstad Canada; Warrenton (MO); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Profit sharing and employee share-push

Hybrid work model

Group insurance

Telemedicine

Retirement plan with employer contr.

Annual allowance for goods and serivce

Wellness program

Employee assistance program

Job summary

Cascades is hiring a Technical Expert in Warrenton to strengthen maintenance practices and optimize equipment performance across multiple plants.

You will serve as the primary technical contact for strategic customers, provide guidance on product performance and packaging challenges, and lead root-cause investigations with a cross-functional team. Hybrid work model and comprehensive benefits are offered.

Qualifications

• 7–10 years of experience in industrial maintenance, reliability, chemical, or process engineering.
• Hands-on field experience (mechanical, electrical, or industrial maintenance).
• Expertise in maintenance optimization and performance analysis.
• Strong analytical skills and ability to solve complex problems.
• Excellent collaboration skills in multi-site environments.

Responsibilities

• Serve as the primary technical contact for strategic customers and key accounts.
• Provide timely technical guidance and troubleshooting support for product performance, quality concerns, and packaging-related challenges.
• Manage customer escalations and lead root-cause investigations to identify and implement effective solutions.
• Lead customer trials, qualification testing, validation activities, and product performance assessments.
• Conduct onsite customer visits to evaluate product performance and operational processes.
• Partner with Sales, Operations, Manufacturing, Quality, and Product Development teams to address customer needs and technical challenges, while communicating customer feedback and technical requirements to internal stakeholders.
• Build trusted relationships with customers by delivering responsive and value-added technical support.

Skills

Maintenance experience

Electrical skills

Analytical skills

Problem solving

Leadership

Interpersonal skills

Autonomy

Tools

Maintenance management systems

Job description

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join FABRICIO SMILLO's team as a Technical Expert in Warrenton and help build a more sustainable future.

Your Benefits

Because taking care of our people is in our nature, you will have:

• An annual salary between $115,000 and $140,000, depending on experience
• Profit sharing and an employee share purchase program
• A hybrid work model
• A comprehensive range of benefits: group insurance, telemedicine, and a retirement plan with employer contributions
• An annual allowance to be used for goods and services of your choice
• An annual wellness program and employee assistance program
• A people-focused work environment based on collaboration and respect

Your Responsibilities

In your role as a Technical Expert, you will be a key pillar in improving maintenance practices and equipment performance across multiple plants.

Your scope of action:

• Serve as the primary technical contact for strategic customers and key accounts.
• Provide timely technical guidance and troubleshooting support for product performance, quality concerns, and packaging-related challenges.
• Manage customer escalations and lead root-cause investigations to identify and implement effective solutions.
• Lead customer trials, qualification testing, validation activities, and product performance assessments.
• Conduct onsite customer visits to evaluate product performance and operational processes.
• Partner with Sales, Operations, Manufacturing, Quality, and Product Development teams to address customer needs and technical challenges, while communicating customer feedback and technical requirements to internal stakeholders.
• Build trusted relationships with customers by delivering responsive and value-added technical support.

Required Qualifications

You will thrive in the role of Technical Expertif you identify with the following:

• Minimum of 7 to 10 years of experience in industrial maintenance, reliability, chemical, or process engineering
• Strong hands-on field experience (mechanical, electrical, or industrial maintenance)
• Expertise in maintenance optimization and performance analysis
• Good command of maintenance management systems
• Strong analytical skills and ability to solve complex problems
• Influential leadership, expert mindset, and excellent interpersonal skills
• Rigor, autonomy, and the ability to simplify complex technical issues with a results-oriented and continuous improvement approach
• Excellent collaboration skills in multi-site environments

And if you put as much care into your interpersonal skills as you do into your technical expertise, we look forward to meeting you!

Cascades values diversity and inclusion and will consider all applications fairly.

This posting is for an active vacancy within our organization.