Senior Technical Escalation Engineer

Datadog, Inc.; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Generous benefits

RSUs and ESPP

Career development

Product training

Best in breed onboarding

Mentor program

Inclusive culture

Job summary

Datadog, Inc. is seeking a Technical Escalation Engineer to tackle complex incidents, partner with Engineering and Product, and mentor global teams. You will own investigations across authentication, authorization, identity, and the graphing stack, ensuring fast, reliable outcomes for customers.

You will work in a hybrid Datadog environment, collaborating across platforms and disciplines to shape product direction and customer experience while advancing observability and security capabilities.

Qualifications

• Experience handling escalations and customer-facing support.
• Strong knowledge of authentication and identity concepts.
• Ability to mentor and lead teams.

Responsibilities

• Develop deep technical expertise as product evolves and support customers.
• Lead high-stakes technical calls and drive resolutions for critical challenges.
• Run office hours, deliver learning sessions, and mentor the Global Support Engineering team.

Skills

Self-driven problem solver

Strategic thinker

Fast learner

Collaborator & mentor

Auth standards

Enterprise authorization

Audit & compliance

Admin governance

Data visualization

Graph troubleshooting

Tools

Zendesk

Jira

Confluence

Job description

Datadog, Inc. is seeking a Technical Escalation Engineer to tackle complex incidents, partner with Engineering and Product, and mentor global teams. You will own investigations across authentication, authorization, identity, and the graphing stack, ensuring fast, reliable outcomes for customers.

You will work in a hybrid Datadog environment, collaborating across platforms and disciplines to shape product direction and customer experience while advancing observability and security capabilities.