Escalations Engineer II, Network Monitoring — Hybrid

Datadog, Inc.; Paris (TX); Híbrido; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

New hire stock equity (RSUs)

Employee stock purchase plan

Generous benefits

Descripción de la vacante

Datadog is seeking a Technical Escalation Engineer (TEE) to own complex network monitoring challenges across Docker, Kubernetes, and cloud environments. You will partner with Engineering and Product to drive improvements and mentor teams globally, shaping the platform and customer outcomes.

You will thrive on solving tough problems, guiding customers, and delivering high-impact, scalable solutions while operating in a hybrid workplace that values collaboration and curiosity.

Formación

• Experience solving complex technical escalations in a fast-paced environment.
• Ability to mentor and uplift teams across regions.
• Strong troubleshooting across Linux/Windows/MacOS and network devices.

Responsabilidades

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive resolutions for critical customer challenges.
• Run office hours, deliver learning sessions, and mentor the Global Support Engineering team.

Conocimientos

Network Monitoring

Docker

Kubernetes

Linux

Windows

MacOS

Troubleshooting

Mentoring

Customer advocacy

APIs/CLI/YAML

Educación

Computer Science or Engineering degree

Herramientas

Zendesk

Jira

Confluence

Descripción del empleo

Datadog is seeking a Technical Escalation Engineer (TEE) to own complex network monitoring challenges across Docker, Kubernetes, and cloud environments. You will partner with Engineering and Product to drive improvements and mentor teams globally, shaping the platform and customer outcomes.

You will thrive on solving tough problems, guiding customers, and delivering high-impact, scalable solutions while operating in a hybrid workplace that values collaboration and curiosity.