Alerts & Monitoring Escalations Engineer II

Datadog, Inc.; Dublin (CA); Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid workplace

Résumé du poste

Datadog, Inc. is seeking a Technical Escalation Engineer (TEE) to serve as the global expert on alerting and monitoring. You will work with Engineering, Product, and Customer teams to diagnose, fix, and optimize monitors, driving high-impact solutions and improving customer outcomes.

You will develop scalable diagnostics, guide responders, and mentor teams worldwide while thriving in a fast-moving environment that rewards curiosity, ownership, and technical excellence.

Qualifications

• Experience debugging alert misfires and noisy monitors.
• Ability to interpret data gaps and late points affecting alerts.
• Comfort with APIs, tagging, downtime configurations, and scalable alerting.

Responsabilités

• Become the global expert on Alerting & Monitoring within the Technical Solutions team.
• Own investigations into alert-related escalations and root cause analyses.
• Collaborate with Product and Engineering to align monitor behavior with user expectations.
• Develop scalable diagnostics and field-ready resources to shorten resolution time.
• Lead enablement efforts with async training and live office hours for global Solutions teams.

Connaissances

Alert debugging

Root cause analysis

API navigation

Monitoring and alerting

Customer advocacy

Outils

APIs

Description du poste

Datadog, Inc. is seeking a Technical Escalation Engineer (TEE) to serve as the global expert on alerting and monitoring. You will work with Engineering, Product, and Customer teams to diagnose, fix, and optimize monitors, driving high-impact solutions and improving customer outcomes.

You will develop scalable diagnostics, guide responders, and mentor teams worldwide while thriving in a fast-moving environment that rewards curiosity, ownership, and technical excellence.