Senior Escalations Engineer, Alerting & Monitoring

Datadog, Inc.; Paris (TX); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Datadog, Inc. is seeking a Technical Escalation Engineer to own complex alerting and monitoring issues, collaborating with Engineering and Product to deliver robust diagnostics for customers across startups to enterprises. You’ll solve high-impact investigations and help shape our product direction.

You will also lead enablement efforts across global Solutions teams in a fast-paced, hybrid work environment, elevating the technical bar and driving improvements in monitoring practices.

Qualifications

• Experienced in debugging alert misfires, delayed or missing notifications, noisy monitors, and complex alerting logic involving scopes, groups, and recovery thresholds.

Responsibilities

• Become the global expert on Alerting & Monitoring within the Technical Solutions team, supporting TSEs and customers in building reliable, actionable monitors.
• Own investigations into alert-related escalations, identifying root causes across metric behavior, configuration edge cases, and backend evaluation logic.
• Collaborate with Product and Engineering to flag inconsistent monitor behavior, propose enhancements, and ensure alignment with user expectations.
• Develop scalable diagnostics, reusable response strategies, and field-ready resources to shorten time to resolution.
• Lead enablement efforts, from async training to live office hours, ensuring that Solutions teams worldwide understand the company’s alerting system.

Skills

Alert debugging

Monitoring systems

API navigation

Notification configuration

Job description

Datadog, Inc. is seeking a Technical Escalation Engineer to own complex alerting and monitoring issues, collaborating with Engineering and Product to deliver robust diagnostics for customers across startups to enterprises. You’ll solve high-impact investigations and help shape our product direction.

You will also lead enablement efforts across global Solutions teams in a fast-paced, hybrid work environment, elevating the technical bar and driving improvements in monitoring practices.