Senior Technical Editor, Content Quality & Strategy

Intuitive Surgical, Inc.; Sunnyvale (CA); On-site; USD 126,000 - 212,000; Full time

Job summary

Intuitive Surgical, Inc. seeks an experienced Services Technical Publications editor to lead quality initiatives for hardware and software documentation used by field service technicians.

You will develop a comprehensive quality metrics program, coach writers in minimalist, task-based authoring, and integrate tools like Acrolinx, Congree, and Grammarly into guided workflows, collaborating with product, UX, and localization teams.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years of professional editing in technical communications.
• Expert editing of DITA-authored content for hardware and software.
• Proficiency with IXIA or similar CCMS.
• Experience developing editorial guidelines and content standards.
• Ability to coach authors and influence without direct authority.

Responsibilities

• Edit hardware and software docs for clarity, accuracy, and usability.
• Edit in IXIA with reviewers to implement changes end-to-end.
• Develop and own a quality metrics program to show ROI.
• Design scalable content quality processes and guidelines.
• Lead training and coaching initiatives for writers.
• Integrate content quality tools into workflows (Acrolinx, Congree, Grammarly).
• Collaborate with product, UX, localization, and publishing teams.

Skills

DITA editing

IXIA CCMS

Minimalist writing

Task-based authoring

Editorial coaching

Content QA tools

Collaborative leadership

Education

Bachelor's degree or equivalent

Tools

Acrolinx

Congree

Grammarly

Job description

Intuitive Surgical, Inc. seeks an experienced Services Technical Publications editor to lead quality initiatives for hardware and software documentation used by field service technicians.

You will develop a comprehensive quality metrics program, coach writers in minimalist, task-based authoring, and integrate tools like Acrolinx, Congree, and Grammarly into guided workflows, collaborating with product, UX, and localization teams.