Senior Technical Editor

Intuitive; Sunnyvale (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Intuitive in Sunnyvale, CA is seeking a skilled editorial professional to lead a comprehensive quality metrics program for our field service publications. You will combine editing expertise with strategic thinking to improve clarity, accuracy, and usability of hardware and software documentation used in guided, step-by-step workflows.

As an individual contributor, you will collaborate with technical writers, product teams, and stakeholders to establish baselines, drive content quality

Responsibilities

• Edit hardware and software technical documentation for clarity, accuracy, consistency, voice, tone, and usability.
• Edit in IXIA CMS collaborating with writers and SMEs through review workflows.
• Develop and own a quality metrics program with baselines and ROI measurement.
• Design scalable processes, guidelines, and checklists to maintain consistency.
• Lead training and coaching to improve writer capability and confidence.
• Configure and integrate content quality tools (Acrolinx, Congree, Grammarly) into workflows.

Job description

Job Description

Primary Function of Position

Services Technical Publications provides the foundation for every procedure performed on Intuitive's advanced medical devices by the global Field Service team. Our content is authored in DITA and delivered through guided workflows, which progressively discloses content for field service technicians install, maintain, and repair Intuitive systems.

In this role, you will combine expert editing skills with strategic thinking to develop and implement a comprehensive quality metrics program. You will work directly with technical writers, product teams, and stakeholders to ensure that hardware and software documentation meets our highest standards for clarity, accuracy, consistency, and usability within guided, step-by-step workflows.

As an individual contributor with significant influence and authority, your success will be measured by your ability to drive quality improvements and positive outcomes through collaboration, coaching, and strategic program development-not through direct management, but through leadership and expertise.

Essential Job Duties

• Edit hardware and software technical documentation for clarity, accuracy, consistency, voice, tone, and usability. Champion minimalist, task-based writing principles to ensure content serves the immediate needs of field service technicians. Work directly with authors and SMEs to improve content quality across the publication lifecycle.
• Make edits directly in IXIA, our component content management system, collaborating with technical writers and subject matter experts through the review workflow to implement changes efficiently. Comfort navigating the system and driving content improvements end-to-end.
• Develop and own a quality metrics program that establishes baselines, identifies improvement opportunities, and measures impact. Use data-driven insights to guide editorial strategy and demonstrate ROI of editing services.
• Design and implement best practices for technical content quality. Create scalable processes, guidelines, and checklists that enable teams to self-serve and maintain consistency without bottlenecking editorial review.
• Lead training and coaching initiatives. Educate writers on minimalism, task-based authoring, topic-based writing principles, style, and grammar standards. Establish regular office hours, workshops, or feedback sessions to build writer capability and confidence.
• Configure and integrate content quality tools (Acrolinx, Congree, Grammarly, or similar) into the publication workflow. Recommend technology solutions that enhance quality without creating friction for authors.
• Collaborate with cross-functional teams—including product, UX, localization, and publishing—to align on quality standards and resolve editorial challenges.