Technical Writer

RWDC Industries; Athens (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

RWDC Industries seeks a Quality Technical Writer and Training Specialist to create detailed work instructions, SOPs, and training materials for all manufacturing operations. You will design and deliver both virtual and in-person training to employees at all levels, ensuring accuracy and regulatory alignment across documents.

You will partner with Manufacturing and Quality Assurance to develop, review, and validate documentation, continuously improving control and versioning.

Qualifications

• Bachelor's Degree in a related field; strong technical writing experience.
• Experience designing and hosting training sessions (virtual/in-person).
• Ability to collaborate across engineering, manufacturing and quality functions.
• Strong verbal and written communication tailored to diverse audiences.

Responsibilities

• Create highly detailed step-by-step guides and standard operating procedures.
• Design and host training sessions for all employees at every level.
• Develop and maintain quality work instructions and forms.
• Review and update documentation for process changes and regulatory updates.
• Work with Manufacturing to gather information for production documents.
• Collaborate with Quality Assurance to support product quality initiatives.
• Coordinate with production staff to ensure accuracy and clarity of instructions.

Skills

Technical writing

Training delivery

Cross-functional collaboration

Attention to detail

Process orientation

Quality mindset

Clear communication

Education

Bachelor's degree

Tools

Document control systems

Job description

Quality Technical Writer and Training Specialist

Key Responsibilities:

Documentation Development

• Create Highly detailed, clear step-by-step guides – one point lesson visual standards, user friendly work instructions and standard operating procedures that explain exactly how to execute a specific production task to ensure accuracy and efficiency across all manufacturing operations.
• Managing learning and training delivery – designing and hosting virtual and/or in-person training sessions for all employees at every level.
• Collaborate and assist in the development and maintenance of quality work instructions utilized by each department to complete Quality SOPs, WI and forms.
• Regularly review and update existing documentation to reflect process changes ensuring version control improvements, or regulatory compliance updates and accuracy across all materials.
• Work closely with Manufacturing as the primary technical subject-matter experts to gather and incorporate information into production documents.
• Partner with Quality Assurance teams to develop, review, and validate documentation supporting product quality initiatives.
• Coordinate with production staff to validate that work instructions are accurate, clear, and operationally effective across entire operations.

Training & Compliance

• Train production staff on new and updated documentation and standards to ensure proper implementation and consistent execution.
• Perform regular audits of production documentation to verify compliance with established standards and identify gaps.
• Support compliance efforts with applicable regulatory requirements.
• Audit-Ready document control.
• Identify opportunities for improving documentation processes and implement best practices to enhance productivity and quality.
• Apply lessons learned from audits, staff feedback, and process reviews to continuously elevate documentation quality.
• Contribute to a culture of quality and continuous improvement by championing clear, accurate, and accessible documentation.

Qualifications:

Required

• Bachelor's Degree in Technical Writing, Journalism, Education, Communications, Engineering, Manufacturing, Industrial Engineering, Business Administration, Information Technology, or a related field.
• Strong technical writing skills with meticulous attention to detail.
• Ability to collaborate effectively across engineering, manufacturing, and quality functions.
• Strong verbal and written communication skills with the ability to effectively engage cross-functional teams, deliver training, and communicate complex information clearly to diverse audiences.
• Possesses strong interpersonal and written communication skills (verbal and written) suitable for cross-functional audiences.
• Validate quality documents while ensuring version control and compliance.
• Works with digital controls (IT) where documents are generated and stored electronically.

Preferred

• Primary experience has been in manufacturing and quality-regulated operations, bio-pharmaceutical, GMP, and FDA environments.
• Experience with document control systems supporting manufacturing, safety, maintenance, information technology (IT), wastewater treatment, utilities, procurement, receiving, shipping, and distribution functions.
• Certification or training in technical writing or quality management (e.g., ISO 9001, HACCP, FDA, GMP).

Core Competencies:

• Technical Writing & Documentation
• Attention to Detail
• Cross-functional Collaboration
• Process Orientation
• Training & Knowledge Transfer
• Quality Mindset
• Clear Communication

Travel & Work Structure

• Travel up to approximately 10% annually.