Sr Customer Success Manager (Cybersecurity) (Fully Remote)

ServiceNow; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

ServiceNow, through Armis, protects the entire attack surface and manages cyber risk exposure in real time. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.

We are seeking a seasoned Customer Success Manager or TAM to manage a portfolio of up to 30 accounts, guiding them from pre-sales to deployment, and to partner with Engineering, Product, Support and Sales to drive adoption and growth. Flexible/remote options are available.

Qualifications

• 5+ years in customer-facing roles or 3+ years in network engineering.
• Experience as a CSM or TAM in a cybersecurity SaaS organization.
• Familiarity with cybersecurity, healthcare/IoT devices, Linux, and networking.

Responsibilities

• Manage a portfolio of up to 30 accounts through their lifecycle.
• Define success plans, guide implementation, deliver Executive Business Reviews, and track account health using Gainsight.
• Collaborate with Engineering, Product, Support, and Sales teams to drive adoption, retention, and growth.

Skills

Customer success

Relationship management

Presentation skills

Problem-solving

Interpersonal skills

Project management

Education

Bachelor's degree

Tools

Gainsight

Job description

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis, engaging early as customers transition from pre-sales to deployment.
• Define success plans, guide implementation, deliver Executive Business Reviews, and track account health using Gainsight.
• Collaborate with Engineering, Product, Support, and Sales teams to drive adoption, retention, and growth.

What you need to succeed:

• Possess exceptional presentation, interpersonal, and problem-solving skills, with 5+ years in customer-facing roles or 3+ years in network engineering.
• Demonstrate solid project management and solution delivery experience, ideally as a CSM or TAM in a cybersecurity SaaS organization.
• Familiarity with cybersecurity, healthcare/IoT devices, Linux, and networking is desired; relevant degrees and certifications are a plus.

Work personas and culture:

• ServiceNow offers flexible or remote work personas depending on the nature of your work and location.
• The company is an equal opportunity employer and provides accommodations for candidates.

ServiceNow

ServiceNow, through Armis, protects the entire attack surface and manages cyber risk exposure in real time. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.