Senior Technical Customer Care Specialist

Truma North America; Elkhart (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid training

Paid time off

Health, dental, vision

Retirement plan with match

HSA and FSA options

Gym membership reimbursement

Job summary

Truma North America seeks a Senior Customer Care Associate to deliver best-in-class support across OEMs, dealers, and end users. You will handle technical questions, warranty RMAs, and order entries while maintaining CRM data quality and ensuring a superior customer experience.

Join a team focused on rapid problem resolution, cross-team collaboration, and ongoing process improvements. This role offers competitive benefits, PTO, and professional development opportunities.

Qualifications

• Associates degree preferred; HS diploma with relevant experience acceptable.
• 3+ years in Customer Service / Support role.
• RVTI certification or related technical certs desired.

Responsibilities

• Provide best-in-class customer care to enhance satisfaction.
• Process inbound requests for Truma or Alde products.
• Deliver technical product support for OEMs and service techs.
• Offer over-the-phone instructional product support.
• Investigate complex issues and coordinate across teams.
• Document customer data in Truma's CRM system.
• Issue and process RMAs for warranty evaluation.
• Identify part numbers and enter orders in ERP.
• Support leadership with process improvements affecting customers.
• Place orders related to customer products.
• Maintain relationships with GmbH to ensure collaboration.

Skills

Customer service

Technical support

ERP systems

CRM experience

Problem solving

Team collaboration

Education

Associate degree (preferred)

RVTI Certification

Tools

SAP

Salesforce

Microsoft Office

Job description

Truma North America seeks a Senior Customer Care Associate to deliver best-in-class support across OEMs, dealers, and end users. You will handle technical questions, warranty RMAs, and order entries while maintaining CRM data quality and ensuring a superior customer experience.

Join a team focused on rapid problem resolution, cross-team collaboration, and ongoing process improvements. This role offers competitive benefits, PTO, and professional development opportunities.