Product Support Representative

Russell Tobin; San Antonio (TX); Remote; Full time

Job summary

An innovative medical technology company is seeking a passionate Customer Technical Support Representative to provide exceptional service and technical assistance for Negative Pressure Wound Therapy devices. In this role, you will become a subject matter expert, helping patients and clinicians resolve issues while working in a dynamic, fast-paced environment. If you thrive in customer service and enjoy problem-solving, this position offers a fantastic opportunity to make a difference in the healthcare industry while developing your skills in a supportive team setting. Join a forward-thinking organization dedicated to excellence in patient care and support.

Qualifications

• 5+ years in customer service with 1 year in order entry/call center systems.
• Strong communication skills and tech-savvy with Microsoft Office.

Responsibilities

• Assist patients and clinicians with product issues and technical questions.
• Process service calls and collaborate with internal teams.

Skills

Customer Service

Technical Troubleshooting

Problem-Solving

Effective Communication

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Associate Recruiter | “Helping the world work”

Product Support Representative

Location: Remote

Shift: 2nd Shift - 2 PM to 10 PM CDT

Pay: $16 - $17/hour

Duration: W2 Contract - 6 months

Position Overview:

A leading medical technology company is seeking a Customer Technical Support Representative to assist patients and clinicians with Negative Pressure Wound Therapy devices. This role is perfect for someone passionate about customer service and technical troubleshooting, with a strong ability to problem-solve and communicate effectively in a fast-paced environment.

Key Responsibilities:

1. Customer Support & Troubleshooting – Assist patients and clinicians in resolving product issues and answering technical questions.
2. Product Expertise – Become a subject matter expert (SME) on Negative Pressure Wound Therapy devices.
3. Order Management & Logistics – Process service calls and work orders through Field Service Representatives, UPS, or Couriers.
4. Cross-Department Collaboration – Work with internal teams to ensure customer needs and expectations are met.
5. Communication – Provide effective support through email, phone, and text messaging.

What We’re Looking For:

1. Experience: At least 5 years of customer service experience, with 1 year of order entry/call center systems
2. Tech-Savvy: Comfortable using Microsoft Office and navigating industry-standard systems.
3. Problem-Solving: Ability to troubleshoot technical issues and provide clear solutions.
4. Strong Communication: Professional and empathetic verbal & written communication skills.
5. Adaptability: Willingness to adjust to changing call volumes and schedules as needed.
6. Commitment to Excellence: Passion for delivering top-level customer support.

Requirements:

1. Education: High school diploma or GED required.
2. Willingness to Travel: Occasional travel may be required for training or corporate functions.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service, Distribution, and Product Management

Industries

Medical Equipment Manufacturing, Hospitals and Health Care, and Technology, Information and Media