Senior Technical Consultant- CSM/Telco (Remote)

GlideFast Consulting LLC; United States; Remote; USD 125,000 - 165,000; Full time

Job summary

A leading technology consulting firm is seeking a Senior Technical Consultant. The role involves developing and implementing technical solutions on the ServiceNow platform while ensuring high-quality consulting services. Candidates are expected to have over 2 years of experience in delivering technical solutions and a strong background in JavaScript and ITSM. The position offers a salary range of $125,000 to $165,000 per year with potential remote work options.

Qualifications

• 2+ years delivering technical solutions on the ServiceNow platform.
• 1+ years of experience in the telecommunications industry, preferably with ITSM, CSM solutions.
• Strong working expertise with configuration and customization of ServiceNow solutions.

Responsibilities

• Deliver high-quality consulting services to install and integrate ServiceNow products.
• Develop custom software solutions through scripting.
• Prepare technical documentation as specified in customer contracts.

Skills

JavaScript

ServiceNow JavaScript APIs

ITIL foundations

Scripting languages (PERL, Python, Shell)

Consultative skills

Web services (REST, SOAP)

Networking concepts

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL v3 or v4 Certification

Job description

Job Details

Remote

As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.

What is the role?

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACLs, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

What experience do you need for success?

• 2+ years delivering technical solutions on the ServiceNow platform
• 1+ years of experience in the telecommunications industry, specifically with the implementation of ITSM, CSM, FSM, or OMT solutions for telecom customers
• 1+ year(s) in a consulting role, delivering software implementations preferable
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: CSM, FSM, Telco
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Expertise with JavaScript and ServiceNow JavaScript APIs
• Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

What will you bring with you?

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• (1) ServiceNow Mainline Implementation Certification (ITSM, CSM) required
• ITIL v3 or v4 Certification preferred
• Maintain active government security clearance if applicable

The starting pay range for this role is $125,000.00 - $165,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].