HRSD Senior Technical Consultant (Remote)

GlideFast Consulting LLC; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

A leading consulting firm is seeking a Senior Technical Consultant (Remote) to develop and implement technical solutions on the ServiceNow platform. The role involves delivering consulting services, customizing solutions, and mentoring peer consultants. Candidates should have strong experience with ServiceNow, scripting languages, and IT consulting. The position offers a competitive salary ranging from $130,000 to $170,000, commensurate with experience.

Qualifications

• 2+ years delivering technical solutions on the ServiceNow platform.
• 1+ years experience in the telecommunications industry.
• Very strong working expertise with configuration and customization.

Responsibilities

• Deliver high-quality consulting services on ServiceNow.
• Develop custom software solutions as needed.
• Lead sessions in implementation practices.

Skills

ServiceNow platform expertise

JavaScript

Consultative skills

Networking concepts

Web services proficiency

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL v3 or v4 Certification

Tools

REST and SOAP integrations

MySQL

Windows

Linux

Job description

Work with the best consultants and developers in the industry.

GlideFast Consulting - HRSD Senior Technical Consultant (Remote)

Job Details

Remote

As a Senior Technical Consultant- HRSD with GlideFast Consulting, you will develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust client solutions, utilizing the ServiceNow platform. In this role, you will operate independently while actively mentoring and supporting other Technical Consultants. You will serve as a trusted advisor across multiple products and processes, take a strategic role in product implementations, and consistently align your work with the broader project vision to drive meaningful, value-based outcomes for clients.

What is the role?

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

What experience do you need for success?

• 2+ years delivering technical solutions on the ServiceNow platform
• 1+ years of experience in the telecommunications industry, specifically with the implementation of ITSM, CSM, FSM, or OMT solutions for telecom customers
• 1+ year(s) in a consulting role, delivering software implementations preferable
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: CSM, FSM, Telco
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Expertise with JavaScript and ServiceNow JavaScript API's
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell l
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

What will you bring with you?

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• (1) ServiceNow Mainline Implementation Certification (ITSM, CSM) required
• ITIL v3 or v4 Certification preferred
• Maintain active government security clearance if applicable

The starting pay range for this role is $130,000.00 - $170,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [e-mail].