Senior Technical Consultant

Bloomreach; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Stock options

Performance bonus

Employee referral bonus

DisConnect days

Parental leave

Job summary

Bloomreach is seeking a Senior Technical Consultant to lead the technical implementation of Bloomreach Marketing and Search platforms, ensuring customer success from day one. You will guide data integration efforts, solve technical challenges, and collaborate with internal and customer teams on best practices.

You will communicate requirements, lead web-technology integrations, and help build scalable marketing automation and personalization solutions, with a strong customer-oriented focus.

Qualifications

• 5+ years of service delivery experience with leadership, organization and consulting skills.
• BS in Information Systems/Computer Science or equivalent.
• Experience with data imports, data transformations, and data transfers (API, SFTP).
• Frontend coding experience (Javascript, HTML, CSS) required; backend coding (Node.js, Python, SQL, BigQuery) a plus.
• Experience with tag managers (Google Tag Manager, Tralium) is a plus.
• Experience with omnichannel marketing automation or CDP platforms or search platforms is strongly desirable.
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is a plus.

Responsibilities

• Communicate project requirements across a diverse customer team.
• Lead technical integration of Bloomreach products using web technologies (JS/HTML/CSS/SQL).
• Identify and address technical risks in web service integrations.
• Develop deep product understanding to meet customer requirements.
• Demonstrate features using Bloomreach dashboards for high-level overviews.
• Build marketing automation scenarios supporting customer use cases.

Skills

Leadership

Communication

Consulting

Project management

Technical problem solving

Data architecture

Frontend debugging

Education

Bachelor's degree in Information Systems/Computer Science

Tools

Javascript

HTML

CSS

SQL

Node.js

Python

BigQuery

Google Tag Manager

Tralium

Job description

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn’t only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

As our products continue to evolve and our customer base grows, we are seeking an experienced Senior Technical Consultant who can lead the technical implementation of our Bloomreach Marketing and Search platforms ensuring customer success and delivering value from day one. This role combines the jobs of a technical engineering lead and a consultant. Our Technical Consultants work with both internal and customer teams to guide the technical integrations process, assist with technical problem solving, help manage and prioritize technical issues, assess business risks, and consult on best practices. A strong customer orientation, exceptional collaboration skills, and a solid technical background are key elements for success in this role.

What you’ll do:

• Effectively communicate project requirements with a diverse group of roles within our customer’s organization
• Consulting customers on data architecture, data mapping best practices and recommendations, and leading technical calls as needed
• Lead the technical integration of our products using web technologies such as Javascript, HTML, CSS, and SQL
• Help identify, troubleshoot, and address technical risks and issues with web service integrations, from web and mobile frontend issues to backend performance optimizations
• Quickly develop a deep understanding of our products and how they can be leveraged to meet customer requirements
• Use Bloomreach tools and dashboards to demonstrate features to Customers and to provide high level overviews of functionalities available
• Building out simple marketing automation scenarios in support of Customer use cases, including scenarios to support email warmups
• Helping our Business Consultants set up more advanced Marketing functionalities (connecting databases, internal apps, setting up web layers, dynamic content personalization, targeted campaigns, etc.)
• Validate functional discovery, scope, and solution design decisions for product integrations
• Develop repeatable and scalable processes to improve project quality
• Work with internal Support teams to resolve account issues on an as needed basis

What you’ll bring:

• 5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
• Being detail oriented, with strong technical problem solving and debugging skills
• BS in Information Systems/Computer Science, or equivalent degree
• Experience with data imports, data transformations, and data transfers (API, SFTP) is required
• Frontend coding experience (Javascript – jQuery, HTML, CSS) ideally for a web-based SaaS platform, is required. Backend coding experience (node.js, Python, SQL, BigQuery) is an asset
• Experience with Tag managers such Google Tag Manager and Tralium is seen as a benefit
• Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
• Experience with building out marketing automation use cases and supporting email warmups is desired but not essential

More things you’ll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what’s ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

The Employee Assistance Program – with counselors – is available for non-work-related challenges.*

Subscription to Calm - sleep and meditation app.*

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

Everyone gets to participate in the company’s success through the company performance bonus.*

We offer an employee referral bonus of up to $3,000!

We reward & celebrate work anniversaries – Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

The base salary range for this position is $100,000-$130,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.