Technical Communicator - Product Support & Diagnostics

Western States Equipment Co; Meridian (ID); On-site; USD 90,000 - 120,000; Full time

Job summary

Western States Equipment Co in Idaho is seeking a Technical Communicator to provide expert diagnostics and engineering support for complex equipment, collaborating with Service, Product Support, and Caterpillar teams to improve uptime and reliability.

The role requires advanced troubleshooting, documentation, and training of technicians on CAT diagnostic tools and software, with frequent field work and up to 60% travel to customer sites.

Qualifications

• Five years' minimum experience as a heavy equipment service technician with increasing levels of responsibility.
• Must communicate effectively in English, both written and spoken.
• Ability to travel up to 60% including overnight stays.
• Strong diagnostic and troubleshooting skills for complex equipment.

Responsibilities

• Serve as the dealership's subject matter expert for complex equipment diagnostics and repairs.
• Act as the primary liaison between the dealership and Caterpillar engineering for technical support.
• Assist technicians in diagnosing and resolving advanced hydraulic, electrical, engine, powertrain, and machine system issues.
• Submit, monitor, and manage technical support cases through Caterpillar's DSN.
• Mentor and train technicians on Caterpillar diagnostic software and emerging technologies.

Skills

Diagnostics

Technical communication

Root cause analysis

Team mentorship

Field service

Education

High school diploma or GED

Tools

SIS2GO

SIS

VisionLink

DSN

Diagnostic software

Job description

Western States Equipment Co in Idaho is seeking a Technical Communicator to provide expert diagnostics and engineering support for complex equipment, collaborating with Service, Product Support, and Caterpillar teams to improve uptime and reliability.

The role requires advanced troubleshooting, documentation, and training of technicians on CAT diagnostic tools and software, with frequent field work and up to 60% travel to customer sites.