Senior Technical Claims(Construction Defect)

Welling Young, LLC; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Welling Young, LLC, a Dallas-based agency, is seeking a claims professional to manage construction defect claims across multiple programs. The role emphasizes decisive communication, thorough coverage analysis, and proactive investigation to achieve optimal outcomes.

Responsibilities include handling mid-to-high complexity construction claims, coordinating appraisers, counsel, and experts, maintaining claim files, and ensuring timely updates to stakeholders.

Qualifications

• High School Degree or GED with a minimum of 5 years in construction defect claim.
• Licensing required: Insurance License(s) to comply with jurisdictional and company requirements.
• University/College degree preferred.
• Moderate level of knowledge and skill in claims.
• Strong negotiation and customer service skills.

Responsibilities

• Provide quality customer service and ensure timely coverage analysis and communication.
• Directly handle construction claims of mid to high-level complexity.
• Proactively investigate each claim with expedited and appropriate contact with relevant parties.
• Identify, select, and direct appropriate internal and/or external resources (appraisers, counsel, and experts).
• Verify the nature and extent of exposure by obtaining and reviewing records and damages documentation.
• Maintain and document claim file activities in accordance with guidelines.
• Utilize diary management system to ensure all claims are handled timely.
• Establish and maintain proper indemnity & expense reserves.
• Develop and employ creative resolution strategies.
• Promptly negotiate proper disposition of claims with applicable parties.
• Appropriately manage expenses for cost-effective resolution.
• Update parties as needed with new facts and their impact on resolution options.
• Handle information that is personal and confidential.
• Fulfill commitments with carrier and business partners.
• Always operate within the specified authority.
• Mentor and coach less experienced claim professionals to increase technical expertise.
• Share accountability with business partners to achieve quality results.

Skills

Negotiation

Customer service

Communication

Mentoring

Coaching

Education

High School Diploma or GED

University/College degree preferred

Tools

Microsoft Office

Email

Web-enabled applications

Database software

Job description

Welling Young has partnered with our long-term client who is responsible for multiple claims programs to include commercial auto, general liability, construction, self-defense, and red flag law claims. This Dallas-based organization is fast-paced and growing. This position will handle claims within each program’s expectations and focus on the best possible claim outcomes.

We are looking for a decisive person with excellent communication skills and potential to grow with us.

Responsibilities:

• • Provide quality customer service and ensure timely coverage analysis and communication
• with insured(s) and carrier.
• • Directly handle construction claims of mid to high-level complexity
• • Proactively investigate each claim with expedited and appropriate contact with relevant
• • Identify, select, and direct appropriate internal and/or external resources for specific
• activities required to effectively evaluate claims, such as appraisers, counsel,
• and experts.
• • Verify the nature and extent of exposure by obtaining and reviewing appropriate
• records and damages documentation.
• • Maintain and document claim file activities in accordance with established guidelines.
• • Utilize diary management system to ensure all claims are handled timely. At required
• • Establish and maintain proper indemnity & expense reserves.
• • Develop and employ creative resolution strategies.
• • Promptly negotiate proper disposition of claims with applicable parties.
• • Appropriately manage expenses for cost-effective resolution.
• • Update appropriate parties as needed, providing new facts as they become available,
• and their impact upon the file’s exposure and resolution options.
• • Appropriately handle information that is considered personal and confidential.
• • Fulfill specific service commitments with the carrier and relevant business partners.
• • Always operate within the specified authority.
• • Actively provide mentoring and coaching to less experienced claim professionals to
• increase technical expertise.
• • Share accountability with business partners to achieve and sustain quality results.
• increase technical expertise.
• • Other job responsibilities as assigned.

Minimum Qualifications

• • High School Degree or GED required with a minimum of 5 years in construction defect claim
• • Experience utilizing computer technology, such as Microsoft Office, e-mail, Web-enabled
• applications, and database software.
• • Ability to accurately compute a variety of numerical calculations required.
• • Licensing Required: In order to perform the essential job functions of this job, acquisition
• and maintenance of Insurance License(s) is required to comply with jurisdictional and
• Company requirements.

Education, Work Experience, & Knowledge

• • University/College degree preferred.
• • Moderate level of knowledge and skill in claims.
• • Basic working level knowledge and skill in various business line products.
• • Strong negotiation and customer service skills.
• • Able to make independent decisions on most assigned cases without involvement of
• • Openness to the ideas and expertise of others and willingness to solicit input and share
• ideas.
• • Mid to High-level understanding of commercial lines products, policy language, exclusions, ISO
• forms, and effective claim handling practices.
• • Demonstrated coaching, influence, and persuasion skills.
• • Advanced written and verbal communication skills.
• • Ability to adapt to and support cultural change.
• • Strong technology aptitude; ability to use business technology tools to effectively
• research, track, and communicate information.
• • Excellent reading, speaking, and writing of the English language