Claims Manager

Crow Family Inc.; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Crow Family Inc. in Dallas, TX seeks a seasoned Claims Manager to steward the company’s risk management program.

You will oversee end-to-end insurance claims across development, construction, and operations, serving as the liaison among executives, Legal, insurers, brokers, and outside counsel to ensure timely resolution and strong risk controls. Applicants should have 5+ years of commercial claims management experience in related industries, with a proven track record in litigation

Qualifications

• Bachelor's degree in a related field.
• 5+ years of commercial claims management experience, preferably in real estate/construction/insurance.
• Experience coordinating with outside counsel on litigation.
• Strong understanding of insurance coverage and claims handling processes.
• Experience working with carriers, brokers, and third-party administrators.

Responsibilities

• Manage full lifecycle of claims across development, construction, and operations.
• Coordinate investigations, coverage analyses, reserving discussions, and resolution strategies.
• Partner with Legal, insurers, brokers, and outside counsel on litigated matters.
• Monitor and manage commercial claims litigation, including reporting and settlement coordination.
• Identify trends and recommend risk mitigation and loss prevention initiatives.
• Support leaders with incident reporting and documentation requirements.
• Analyze claim data and prepare senior leadership reports on trends and financial impact.
• Assist with renewals by providing claims history and exposure information.
• Support insurance recovery efforts and complex coverage matters.
• Maintain strong relationships with internal stakeholders and deliver high responsiveness.

Skills

Claims management

Litigation coordination

Analytical skills

Stakeholder management

Negotiation

Risk assessment

Data reporting

Communication

Education

Bachelor's degree in Risk Management/Business/Finance/Legal Studies

Tools

Insurance software

Job description

Position Summary

The Claims Manager supports TCR’s risk management function through the management of insurance claims and related litigation across development, construction, and operational activities. This role serves as a key liaison among business leaders, Legal, insurers, brokers, third-party administrators, and outside counsel to ensure timely claim resolution, effective litigation management, and proactive risk mitigation. The position combines deep technical claims expertise with strong relationship management and communication skills. This role will report to the Director of Risk Management and will be based in our Dallas office.

Primary Responsibilities

• Manage the full lifecycle of general liability, property, construction, and other insurance claims arising from the company’s multifamily development, construction, and operational activities
• Coordinate and oversee claims investigations, coverage analysis, reserving discussions, and claim resolution strategies
• Partner closely with Legal, insurers, brokers, third-party administrators, and outside counsel on litigated matters
• Monitor and manage commercial claims litigation, including strategy discussions, reporting, document preservation, discovery support, and settlement coordination
• Identify trends in claim activity and recommend risk mitigation and loss prevention initiatives
• Support business leaders throughout the claims process and provide guidance on incident reporting and documentation requirements
• Analyze claim data and develop reports for senior leadership regarding claim trends, exposure, and financial impacts
• Assist with insurance renewals by providing claims history, loss runs, and exposure information
• Support insurance recovery efforts and complex coverage matters
• Maintain strong working relationships with internal stakeholders while delivering a high level of responsiveness and customer service

Desired Skills & Experience

• Bachelor’s degree in Risk Management, Business, Finance, Legal Studies, or a related field
• 5+ years of commercial claims management experience, preferably within real estate, construction, insurance, or a related industry
• Significant experience managing commercial claims litigation and coordinating with outside counsel
• Strong understanding of insurance coverage, claims handling practices, and litigation processes
• Experience working with carriers, brokers, and third-party administrators
• Excellent communication, negotiation, and stakeholder management skills
• Strong analytical, organizational, and problem-solving capabilities
• Ability to manage sensitive matters with professionalism and sound judgment