Senior Construction Defect Claims Lead — Strategy & Settlements

Welling Young, LLC; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Welling Young, LLC, a Dallas-based agency, is seeking a claims professional to manage construction defect claims across multiple programs. The role emphasizes decisive communication, thorough coverage analysis, and proactive investigation to achieve optimal outcomes.

Responsibilities include handling mid-to-high complexity construction claims, coordinating appraisers, counsel, and experts, maintaining claim files, and ensuring timely updates to stakeholders.

Qualifications

• High School Degree or GED with a minimum of 5 years in construction defect claim.
• Licensing required: Insurance License(s) to comply with jurisdictional and company requirements.
• University/College degree preferred.
• Moderate level of knowledge and skill in claims.
• Strong negotiation and customer service skills.

Responsibilities

• Provide quality customer service and ensure timely coverage analysis and communication.
• Directly handle construction claims of mid to high-level complexity.
• Proactively investigate each claim with expedited and appropriate contact with relevant parties.
• Identify, select, and direct appropriate internal and/or external resources (appraisers, counsel, and experts).
• Verify the nature and extent of exposure by obtaining and reviewing records and damages documentation.
• Maintain and document claim file activities in accordance with guidelines.
• Utilize diary management system to ensure all claims are handled timely.
• Establish and maintain proper indemnity & expense reserves.
• Develop and employ creative resolution strategies.
• Promptly negotiate proper disposition of claims with applicable parties.
• Appropriately manage expenses for cost-effective resolution.
• Update parties as needed with new facts and their impact on resolution options.
• Handle information that is personal and confidential.
• Fulfill commitments with carrier and business partners.
• Always operate within the specified authority.
• Mentor and coach less experienced claim professionals to increase technical expertise.
• Share accountability with business partners to achieve quality results.

Skills

Negotiation

Customer service

Communication

Mentoring

Coaching

Education

High School Diploma or GED

University/College degree preferred

Tools

Microsoft Office

Email

Web-enabled applications

Database software

Job description

Welling Young, LLC, a Dallas-based agency, is seeking a claims professional to manage construction defect claims across multiple programs. The role emphasizes decisive communication, thorough coverage analysis, and proactive investigation to achieve optimal outcomes.

Responsibilities include handling mid-to-high complexity construction claims, coordinating appraisers, counsel, and experts, maintaining claim files, and ensuring timely updates to stakeholders.