Senior Technical Business Analyst - Microsoft Dynamics 365 (MSD)

Verizon; Irving (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Verizon seeks a Senior Technical Business Analyst to bridge business needs and Microsoft Dynamics 365 Sales (Commercial & Government) implementations. You will capture requirements, model processes, and translate them into actionable specifications for delivery teams.

Based in Irving, TX with proximity to Basking Ridge, NJ, you will work closely with sales, operations, and IT to ensure go-live success and governance for a Dynamics 365 deployment, leveraging Power Platform where appropriate.

Job description

Senior Technical Business Analyst - Microsoft Dynamics 365 (MSD)

• Irving, Texas /
• Basking Ridge, New Jersey

Job ID: R-1102835

Apply prior to the end date: November 25, 2026

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a Microsoft Dynamics Technical / Business Analyst, you will serve as a vital bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams. You will lead engagements to capture, document, and translate complex business needs into clear, structured technical requirements for our enterprise Dynamics 365 Sales (Commercial & Government) implementation.

In addition to traditional BA responsibilities (requirements gathering, process modeling, UAT planning, and post go-live support), this role has a strong technical and innovative focus. Following system go-live, you will leverage low-code/no-code Microsoft Power Platform and AI tools (such as Microsoft Copilot, Power Automate, and Dataverse) to rapidly build and prototype business solutions before handing them off to core IT for formal governance and deployment.

You will be responsible for the following but not limited to:

Business Requirements & Solution Design:

• Leading strategic requirements sessions with sales, sales ops, and channel partner stakeholders to translate business needs into detailed business requirements, user stories, mapping documents, and acceptance criteria.
• Conducting requirements interviews, gap analyses, and process mapping across core CRM functions (Lead Management, Opportunity Funnel, Account Hierarchy/DUNS, and Partner Relationship Management).
• Certifying Solution Designs and ensure platform customizations remain aligned with out-of-the-box (OOTB) best practices.

Dynamics 365 Implementation Lifecycle:

• Leading end-to-end delivery activities from requirements through sprint builds, Data Validation Testing (DVT),