Senior Dynamics 365 Tech BA — Hybrid, AI & Power Platform

Verizon; Basking Ridge (NJ); Híbrido; USD 121 000 - 231 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Competitive compensation

Resumo da oferta

Verizon is seeking a Microsoft Dynamics Technical / Business Analyst to bridge business needs and IT for our Dynamics 365 Sales deployment. You will drive requirements, translate them into structured specifications, and oversee end-to-end delivery across sprint cycles and go-live support.

Role emphasizes Power Platform, AI tools, and post-go-live prototyping of automation solutions, with travel up to 25% and a hybrid work setup in a large telecom environment.

Qualificações

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience.
• Experience as a Technical Business Analyst / Solution Provider in enterprise CRM environments.
• Experience with Microsoft Dynamics 365 Sales (Dataverse, model-driven apps, security roles, forms/views, and custom entity design).
• Experience in writing technical/business requirements, mapping specifications, user stories, and managing backlog refinement.
• Experience leading complex, end-to-end CRM implementations across multi-sprint software development lifecycles (SDLC/Agile).
• Willingness to travel (25% or less).

Responsabilidades

• Lead strategic requirements sessions with sales, sales ops, and channel partner stakeholders to translate business needs into detailed business requirements, user stories, mapping documents, and acceptance criteria.
• Conduct requirements interviews, gap analyses, and process mapping across core CRM functions (Lead Management, Opportunity Funnel, Account Hierarchy/DUNS, and Partner Relationship Management).
• Certify Solution Designs and ensure platform customizations align with out-of-the-box best practices.
• Own end-to-end delivery activities from requirements through sprint builds, DVT, UAT, production deployment, and post-go-live hypercare.
• Develop comprehensive UAT plans, write/review test scripts, coordinate UAT execution, and manage defects with vendor/partner teams (Microsoft FastTrack, Infosys).
• Facilitate pre- and post-go-live readiness, cutover support, and legacy platform sunsetting activities.

Descrição da oferta de emprego

Verizon is seeking a Microsoft Dynamics Technical / Business Analyst to bridge business needs and IT for our Dynamics 365 Sales deployment. You will drive requirements, translate them into structured specifications, and oversee end-to-end delivery across sprint cycles and go-live support.

Role emphasizes Power Platform, AI tools, and post-go-live prototyping of automation solutions, with travel up to 25% and a hybrid work setup in a large telecom environment.