Senior Technical Analyst

Sharpedge Solutions Inc; Roselle (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Sharpedge Solutions Inc. seeks a Senior Technical Analyst in the US to support configuration, build, validation, and release activities for the OpenLAB CDS 2.x platform. You will manage deployment resources, troubleshoot AIC builds, and oversee post-release support efforts in a global environment.

Responsibilities include architecture design, AWS resource requests, coordinating with project teams, and authoring IQ/OQ documentation. Travel to Rahway or West Point may be required.

Qualifications

• Direct experience with Microsoft and AWS products, services, and infrastructure.
• 5+ years configuring and supporting OpenLAB CDS 2.x platforms, incl. troubleshooting.
• Experience supporting chromatography data systems with 400+ users/instruments in pharma R&D (GxP).
• Supervisory experience of small teams in a regulated environment.
• Experience upgrading chromatography data systems in regulated settings.
• Experience developing IQ/OQ test cases and supporting UAT.
• Excellent written and verbal communication skills.
• Willingness to travel to Rahway and/or West Point for on-site work.
• Proven IQ/OQ documentation creation and training delivery experience.
• Experience with Confluence, JIRA, Xray/Vera, and ServiceNow is a plus.

Responsibilities

• Assist technical lead with OL:CDS platform architecture design.
• Request and configure AWS cloud resources for OL:CDS platform architecture.
• Manage daily/weekly activities of the OL:CDS deployment resources.
• Primary POC and technical support for deployment resources and AIC builds.
• Coordinate with project core team to ensure deployability per migration plan.
• Author and execute requirement test scripts; SDLC documentation completed.
• Interact with project core and extended teams; attend meetings as needed.

Skills

Microsoft & AWS

OpenLAB CDS 2.x

Chromatography data systems

Team leadership

Regulated CDS upgrades

IQ/OQ testing

Communication skills

Travel readiness

IQ/OQ documentation & training

Confluence/JIRA/Xray/ServiceNow

Job description

Research Infrastructure Product Line, Data Movement and Storage Product Team – Senior Technical Analyst (US based)

The Senior Technical Analyst will be responsible for supporting configuration, build, validation, & release activities for the successful release of a global enterprise Agilent OpenLAB CDS 2.x platform (OL:CDS), supporting and managing lab deployment resources in Agilent Instrument Controllers (AIC) builds, deployments, & troubleshooting efforts, and oversight of post-release operational/support activities.

Core Responsibilities

• Assist technical lead with OL:CDS platform architecture design.
• Request and configure AWS cloud resources for OL:CDS platform architecture and business work flow requirements.
• Manage daily/weekly activities of the OL:CDS deployment resources.
• Primary point of contact and technical support for the OL:CDS deployment resources (Acronis PC image build and use for AIC PCs, AIC deployment troubleshooting, and instrument connection troubleshooting)Coordination of activities with project core team to ensure AIC’s are deployable according to lab migration plan. Responsible for authoring/execution of all requirement test scripts and SDLC documentation is completed.
• Interact with project core and extended teams, attending meetings as necessary.

Required Skills/experience

• Direct experience with Microsoft & AWS products, services, infrastructure.
• 5+ years of experience configuring and supporting Agilent OpenLAB CDS 2.x platforms, including troubleshooting instrument & software connection issues.
• Strong understanding of supporting chromatography data systems with 400+ users and instruments in a pharmaceutical R&D space (GxP & non-GxP)Demonstrated supervisory experience of small teams.
• Proven experience with upgrading chromatography data systems in a regulated environment.
• Experience developing IQ/OQ test cases and supporting testers through UAT.
• Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.
• Ability to travel to Rahway and/or West Point, as necessary, for on-site efforts.
• Proven success producing IQ/OQ documentation and training materials, conducting 1:1 and group training sessions.
• Previous experience using Confluence, JIRA, Xray/Vera, and ServiceNow are a plus.