Senior Technical Account Manager — Remote Client Success

Relativity; Denver (CO); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager to proactively support customers using the Relativity suite. You will develop account plans, manage technical relationships, and drive success plans across cross-functional teams to achieve customer KPIs.

This role requires Relativity experience, strong communication, and the ability to travel up to 10%. You will guide incident resolution, contribute to service reviews, and ensure scalable, high-quality service for multiple verticals.

Qualifications

• Proven experience with SQL and Windows platform.
• Strong written and verbal communication skills.
• Ability to drive projects to completion and meet deadlines.
• Experience with SaaS/Hybrid environments is a plus.
• Experience with e-discovery products is desirable.

Responsibilities

• Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized
• Help guide the resolution of critical customer incidents
• Lead technical success plans to ensure customers have a positive and successful experience using Relativity
• Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity plan, timing for customers
• In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
• Drive internal service review meetings covering performance, service improvements, quality, and process
• Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
• When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
• Maintain the flexibility to work other time frames as needed or requested
• Commitment to and consistent demonstration of core company values
• Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
• Exhibit subject matter expert (SME) knowledge in Relativity
• Relativity Certified Administrator required
• Ability to travel 10% of the time for customer engagements.

Skills

SQL

Windows platform

Communication

Project prioritization

Data Analysis

Data Governance

Tools

Relativity Certified Administrator

Relativity Expert

ITIL Certification

Job description

Relativity is seeking a Technical Account Manager to proactively support customers using the Relativity suite. You will develop account plans, manage technical relationships, and drive success plans across cross-functional teams to achieve customer KPIs.

This role requires Relativity experience, strong communication, and the ability to travel up to 10%. You will guide incident resolution, contribute to service reviews, and ensure scalable, high-quality service for multiple verticals.