Senior Technical Account Manager (East Coast)

Bazeta; Northern (KY); Hybrid; USD 72,000 - 85,000; Full time

Benefits offered by this job

Equity award

Bonus opportunities

401(k) plan with match

Comprehensive benefits

Paid time off

Job summary

Mesa Laboratories, Inc. in the United States seeks a Senior Technical Account Manager (East Coast, remote) to manage high-value life sciences clients and drive long-term growth. You will work with pharmaceutical, biotech, healthcare, and research organizations to deliver tailored solutions and ensure compliance with industry standards.

The role emphasizes consultative account management, revenue growth, and cross-functional collaboration to meet client needs and company goals.

Qualifications

• Experience in managing high-value, strategic accounts in life sciences.
• Strong understanding of regulatory needs in pharma/biotech/healthcare.
• Ability to propose consultative solutions and build long-term partnerships.

Responsibilities

• Manage a portfolio of life sciences accounts, focusing on long-term partnerships.
• Collaborate with clients to understand regulatory needs and strategic goals.
• Lead negotiations for renewals and pricing with key accounts.
• Forecast sales and report on account health to leadership.
• Ensure customer success by addressing issues with cross-functional teams.

Job description

# Senior Technical Account Manager (East Coast)United States8 hours agoID 867471$71,500 Salary## DetailsEmployment type: Full-timeRemote: YesSalary from: 71,500Salary to: 84,500Company: Mesa Laboratories, Inc.## DescriptionAre you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. This is a remote position with the preferred location being on the East Coast. At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position. Base Compensation Range: $71,500 – $84,500 \\*In addition, you qualify for: • Annual equity award of $10,000 • Commission target of $38,500 - $45,500 Outstanding Benefits and Perks We are proud to offer a variety of benefits that meet the diverse needs of our employees: • Eligible for benefits the first day of the month after you start • Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts • Company paid short term and long-term disability (unless covered by a state disability plan) • Company paid life insurance and AD&D • Flexible Time Off Policy • Paid sick leave of 48 hours per calendar year • Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws • 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1 • Employee Wellness and Financial Assistance Resources through Cigna and NY Life • Nine (9) paid company holidays per year This position supports Mesa's SDC business. Our Sterilization and Disinfection Control division manufactures and sells biological and chemical indicators that assess the effectiveness of sterilization and disinfection processes for pharmaceutical, healthcare, and dental industries. Job Summary The Senior Technical Account Manager is responsible for managing, nurturing, and growing relationships with high-value and strategic clients within the life sciences sector. These clients may include large pharmaceutical companies, biotechnology firms, healthcare institutions, or research organizations. This role requires a deep understanding of client needs and the life sciences industry, along with the ability to develop and deliver tailored solutions. Drives long-term account growth, customer satisfaction, and revenue generation, while ensuring compliance with industry regulations and standards. Duties/Responsibilities Account Management & Relationship Building: • Manage a portfolio of high-value, strategic accounts within the life sciences sector, including pharmaceutical, biotech, and healthcare organizations. Focus on building long-term partnerships based on trust and value. • Collaborate with clients to understand their unique business challenges, regulatory needs, and strategic goals. Use this insight to propose solutions that address both immediate and long-term objectives. • Leverage a deep understanding of life science products, services, and industry trends to provide consultative support to clients. Develop customized solutions that meet clients' technical, operational, and regulatory needs. • Build and maintain strong relationships with key decision-makers and stakeholders at various levels within client organizations. Act as a trusted advisor, offering strategic insights to help clients achieve their business goals. Revenue Growth & Account Expansion: • Proactively identify and pursue new opportunities to expand relationships with existing key accounts. Increase revenue through upselling, cross-selling, and driving the adoption of new products or services. • Meet or exceed annual sales targets for assigned accounts, including revenue growth and profitability goals. Take responsibility for the full sales cycle, from initial engagement through closing and post-sale support. • Lead negotiations for long-term contracts, renewals, and pricing agreements with strategic accounts. Ensure that terms align with company goals and that both parties benefit from the arrangement. • Provide accurate and timely sales forecasts, tracking progress toward goals and identifying potential risks. Regularly report on account health, sales performance, and key milestones to senior leadership. Customer Success & Satisfaction: • Ensure the highest levels of customer satisfaction by delivering exceptional service and addressing client concerns promptly. Monitor account health and take proactive steps to resolve potential issues that could affect retention. • Address and resolve complex client issues or challenges, working closely with internal teams such as customer support, technical services, and product management to find effective solutions. • Represent the client’s interests within the company, ensuring that products and services are tailored to meet their needs and exceed their expectations. • Track the success of solutions implemented with clients, assessing impact and adjusting where necessary to ensure continued client satisfaction and product success. Cross-Functional Leadership & Collaboration: • Work closely with product management, marketing, regulatory, and customer success teams to ensure that client requirements are met and that solutions are delivered efficiently and effectively. • Serve as a subject matter expert for clients and internal teams on life science products and services, staying up to date with new technologies, regulatory changes, and market trends. • Provide guidance and mentorship to junior account managers and sales team members....