Senior Technical Account Manager, Cloud Cost & AI ROI

CloudZero; Boston (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

CloudZero, the AI ROI Company, seeks a Staff Technical Account Manager in Boston to drive cost intelligence for strategic customers. You will guide executive discussions, shape cloud cost optimization, and collaborate with product, engineering, and go-to-market teams to deliver measurable outcomes.

You will mentor TAMs, lead strategic relationships, and develop scalable solutions using your data analytics expertise and cloud platform knowledge to maximize customer value.

Qualifications

• 7+ years in Technical Account Management, DevOps, or related role within a B2B SaaS environment.
• 7+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.
• Ability to communicate complex data insights to executives and stakeholders.
• Developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services.

Responsibilities

• Onboard and implement strategic customer segments, including addressing ad hoc requests.
• Mentor, coach and train fellow TAMs on continuous improvement and enablement.
• Build strategic relationships across customer personas and present executive reviews.
• Communicate value and monitor metrics/KPIs; conduct periodic business reviews.
• Lead and participate in success planning workshops and cross-functional initiatives.
• Create repeatable technical solutions and playbooks based on customer needs and roadmap.

Skills

Cloud cost optimization

Executive communications

Mentoring others

Data analysis

SQL

BI dashboards

Cross-functional collaboration

Tools

Quicksight

Looker

Domo

Tableau

Excel

Job description

CloudZero, the AI ROI Company, seeks a Staff Technical Account Manager in Boston to drive cost intelligence for strategic customers. You will guide executive discussions, shape cloud cost optimization, and collaborate with product, engineering, and go-to-market teams to deliver measurable outcomes.

You will mentor TAMs, lead strategic relationships, and develop scalable solutions using your data analytics expertise and cloud platform knowledge to maximize customer value.