Senior Techinician

Epitome Networks; Harrisonburg (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle & tools

Training & certifications

Job summary

Epitome Networks is seeking a highly skilled, versatile Senior Systems Service Technician to lead our service department for the Harrisonburg market.

You will be the primary technical responder for our commercial, hospitality, and healthcare clients—diagnosing and repairing everything from legacy and hosted VoIP telephone networks to electronic access control, commercial IP cameras, nurse call infrastructure, and physical network cabling.

Qualifications

• Current Virginia DCJS registration (Electronic Security Technician) preferred, or the immediate ability to pass the DCJS fingerprinting and criminal background check to obtain registration.
• This is a strict requirement for employment.
• 3+ years of hands-on field service experience in telecom, low-voltage, or electronic security industries.
• Ability to walk up to an unfamiliar or broken system, use diagnostic tools (meters, testers, software logs), and trace the problem logically.
• Deep familiarity with hosted VoIP routing, network switches, subnets, and legacy analog/digital phone systems.
• Experience troubleshooting electronic strikes, magnetic locks, card readers, and IP cameras.
• Proficiency in diagnosing physical layer issues, including Cat6 and fiber optic terminations/splicing.

Responsibilities

• Triage, diagnose, repair and maintain multi-vendor systems on-site.
• Service and maintain cloud-hosted voice systems (Phonesuite, Simplicity, 8x8, Intermedia) including legacy NEC PBX support.

Skills

Troubleshooting

VoIP knowledge

Field service

Communication skills

Independent worker

Tools

Meters

Testers

Software logs

Job description

Epitome Networks brings over four decades of combined experience delivering technology-based solutions across the Southeast and Midwest United States. The team prioritizes people and long-term relationships, partnering with high-caliber professionals and trusted vendors to design and implement solutions that fit each client’s business needs. The company manages the full network lifecycle, from initial design and installation through testing, documentation, and implementation. This comprehensive approach offers team members exposure to diverse technologies and projects while working in a collaborative, service-focused environment.

Job Summary

Epitome Networks is seeking a highly skilled, versatile Senior Systems Service Technician to lead our service department for the Harrisonburg market. This is a client-facing role for an expert troubleshooter who enjoys variety and resolving complex system failures. You will be the primary technical responder for our commercial, hospitality, and healthcare clients—diagnosing and repairing everything from legacy and hosted VoIP telephone networks to electronic access control, commercial IP cameras, nurse call infrastructure, and physical network cabling.

Compliance Note: Because this position involves physical security and electronic access control systems, the candidate must possess a valid Virginia DCJS Registration or be entirely qualified to obtain one immediately upon hire (including passing the required state criminal background history check).

Responsibilities

• Triage & Troubleshooting: Diagnose, repair, and maintain multi-vendor systems on-site, quickly identifying root causes of hardware, software, or cabling failures.
• VoIP & Telephony Service: Service and maintain cloud-hosted voice systems (Phonesuite, Simplicity, 8x8, Intermedia). Provide critical legacy support and programming adjustments for existing NEC PBX platforms.
• Electronic Access Control & CCTV Service: Maintain and repair IP camera networks, NVRs, and electronic locking hardware/access systems (Paxton, ASSA ABLOY, Persona, Keri Systems).
• Healthcare & Life Safety Systems: Manage critical service and preventative maintenance for JNL Quantum Nurse Call and Wander Management systems.
• Network Infrastructure Support: Troubleshoot network connectivity issues relating to switches, firewalls, and wireless access points. Repair and re-terminate damaged structured cabling (Cat6) and fiber optic lines.
• Documentation & Clean Handoffs: Document all service tickets, resolutions, parts used, and system changes clearly. Coordinate with our engineering team when system overhauls or upgrades are required.

Qualifications & Technical Skills

• Regulatory Requirement: Current Virginia DCJS registration (Electronic Security Technician) preferred, or the immediate ability to pass the DCJS fingerprinting and criminal background check to obtain registration. This is a strict requirement for employment.
• Experience: 3+ years of hands-on experience in field service for telecom, low-voltage, or electronic security industries.
• The "Master Troubleshooter" Mindset: Ability to walk up to an unfamiliar or broken system, use diagnostic tools (meters, testers, software logs), and trace the problem logically.
• Telephony & Network Knowledge: Deep familiarity with hosted VoIP routing, network switches, subnets, and legacy analog/digital phone systems.
• Physical Security Mechanics: Experience troubleshooting electronic strikes, magnetic locks, card readers, and IP cameras.
• Cabling Precision: Proficiency in diagnosing physical layer issues, including Cat6 and fiber optic terminations/splicing.
• Attributes: Strong communication skills (interacting directly with clients), an orderly approach to service documentation, a clean driving record, and the ability to operate independently.

What We Offer

• Competitive salary based on service experience
• Company service vehicle, specialized tools, and testers
• Manufacturer training and ongoing system certifications