Integrated Systems Service Technician

Vscfiresecurityinc; Richmond (VA); On-site; USD 39,950 - 60,614; Full time

Benefits offered by this job

Competitive salary

Mon-Fri schedule

Medical + Dental + Vision insurance

401K with company match

PTO & holidays

Training & advancement

Educational reimbursement

HSA

Life Insurance

EAP

Sign-on bonus (NICET)

Referral bonus

Job summary

VSC Fire & Security in Richmond, VA seeks an Integrated Systems Service Technician to service and support a range of fire protection and security systems. You will install, test, and repair fire alarm, intrusion, access control, CCTV, and related technologies while providing exceptional customer service.

The role requires 2–3 years of field experience and strong problem-solving skills. Candidates with NICET I/II or Avigilon certifications are encouraged to apply; a valid driver’s license and

Qualifications

• Two to three years of experience servicing fire alarm, security, camera, access control, or similar systems.
• Proficient at following written and verbal instructions with strong attention to detail.
• Able to read plans, documents, meters, and discern safety signage colors.
• Desirable NICET I/II or Avigilon certification.

Responsibilities

• Install, test, and repair security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot malfunctions and false alarms.
• Program multiple system types and test for proper operation.
• Consult with clients on system issues and provide repair recommendations.
• Use blueprints or plans to determine installation scope based on building layout.
• Run wiring, install hardware, and connect electrical wires.
• Inspect systems, batteries, and wiring; perform adjustments and repairs as needed.
• Ensure compliance with NEC and NFPA fire codes.
• Explain system operation to end users.
• Be on call as required.
• Serve as first point of contact for technical support via phone or email.

Skills

Field service experience

Troubleshooting

Customer communication

Education

NICET I/II certification

Avigilon Certification

Job description

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.

The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

VSC Fire & Security in Richmond, Virginia is seeking candidates for the position of Integrated Systems Service Technician.

Position Summary

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

What we offer

• Competitive salary. Range $29.00 - $44.00 and up based on experience (overtime eligible).
• Monday - Friday (occasional evening, weekend, and out-of-town work).
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Sign-on Bonuses available for individuals with an active NICET certification.
• Referral Bonuses.

What you need

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  • NICET l or ll, Avigilon Cert, other manufacturers certifications.

What you will do

• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.

VSC Fire and Security is a drug free workplace.

Equal Opportunity Employer

We look forward to hearing from you!

www.vscfire.com