Senior Tech Writer: Knowledge Base & Standards Lead

Kforce Inc; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Sick leave

Job summary

Kforce Inc. is seeking a Senior Tech Writer in Coppell, TX to lead and improve enterprise documentation for diverse audiences. You will craft user guides, procedures, FAQs, and runbooks, establishing standards and templates to ensure consistency.

Collaborate with subject matter experts and leverage AI tools while maintaining accuracy. The role emphasizes content governance, IT concepts, and strong editing with attention to detail.

Qualifications

• 5+ years of experience in technical writing, knowledge management, documentation, or related field.
• Proven experience leading or supporting enterprise documentation and knowledge management initiatives.
• Experience with enterprise knowledge base, content management, or service management platforms.
• Experience developing documentation standards, templates, style guides, and content governance practices.
• Experience collaborating with technical subject matter experts to research and validate information.
• Experience using AI-assisted writing tools with an understanding of appropriate review and fact-checking practices.
• Working knowledge of information technology concepts and common technical processes.
• Strong editing, research, organization, and information management skills.
• Excellent written and verbal communication skills with exceptional attention to detail.
• Proficiency with Microsoft 365 and collaboration tools.
• Experience supporting IT, security, financial services, or other regulated environments is a plus.

Responsibilities

• Lead the review and improvement of an enterprise knowledge base, identifying content gaps and prioritizing updates.
• Develop and maintain clear, user-friendly technical documentation for both technical and non-technical audiences.
• Create procedures, user guides, knowledge articles, runbooks, FAQs, and other support materials.
• Establish documentation standards for structure, terminology, formatting, tagging, and ongoing maintenance.
• Partner with subject matter experts to research processes, validate technical information, and ensure documentation remains accurate.
• Organize documentation requests, priorities, deadlines, and content updates.
• Create reusable templates, style guidelines, and standards for consistency across documentation.
• Translate complex technology and operational processes into clear, easy-to-understand instructions.
• Incorporate stakeholder feedback and update documentation as systems, policies, and processes evolve.
• Use AI-assisted tools appropriately to improve content development while maintaining accuracy and quality.

Skills

Technical writing

Knowledge management

Content strategy

Editing

Communication

Tools

Microsoft 365

Content management systems

AI writing tools

Job description

Kforce Inc. is seeking a Senior Tech Writer in Coppell, TX to lead and improve enterprise documentation for diverse audiences. You will craft user guides, procedures, FAQs, and runbooks, establishing standards and templates to ensure consistency.

Collaborate with subject matter experts and leverage AI tools while maintaining accuracy. The role emphasizes content governance, IT concepts, and strong editing with attention to detail.