Technical Support Engineer - Tier 3

Deputy; Sydney Township (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

Deputy is looking for a Technical Support Engineer in Sydney Township, North Dakota to enhance the customer experience by providing advanced technical support. You will work closely with Product, Engineering, Customer Success, and Sales teams to address complex customer issues.

Your responsibilities will include technical investigation, troubleshooting, and supporting integrations to help customers achieve successful outcomes.

Qualifications

• Strong technical problem-solving skills.
• Ability to manage high-priority escalations.
• Experience in providing advanced technical support.

Responsibilities

• Act as the final escalation point for complex customer issues.
• Provide deep technical investigation and troubleshooting.
• Collaborate cross-functionally to drive customer outcomes.

Skills

Technical problem-solving

Customer-first mindset

Analytical skills

Job description

The Role

As part of the Technical Support team, you will work closely with Product, Engineering, Customer Success, and Sales teams to provide advanced technical support across the Deputy ecosystem and related integrations.

As a Technical Support Engineer, you will act as the final escalation point for complex customer issues, providing deep technical investigation and troubleshooting for highly customised customer environments. You will be responsible for analysing platform behaviour, identifying product defects, supporting integrations, and collaborating cross‑functionally to drive customer outcomes.

This role requires strong technical problem‑solving skills, the ability to manage high‑priority escalations, and a customer‑first mindset. You will also contribute to operational improvement initiatives, technical enablement, process optimisation, and knowledge sharing across the support organisation.