Senior Tech Specialist - Infrastructure

OhioHealth; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

OhioHealth is seeking a Sr. Technical Specialist for Infrastructure to report to the Manager of Network Services within IT Infrastructure and collaborate with engineers, architects, project managers, and vendors to plan, evaluate, implement, operate, and monitor technologies in their specialty.

This role focuses on OhioHealth’s physical infrastructure, including copper/fiber plant, electrical systems, HVAC, and data, server, voice, video, and third-party equipment.

Qualifications

• Bachelor's Degree in Computer and Information Science.
• 5 years of experience.
• Experience with copper and fiber plant installation/management.
• Knowledge of ANSI/Bisci standards and healthcare ICT practices.
• Strong ability to read construction documents and site plans.

Responsibilities

• Provide deep technical expertise for applications supported by team.
• Oversee third-party vendors to ensure timely, quality service.
• Conduct site visits for quality assurance and vendor meetings.
• Support ITIL processes and crisis capacity management.

Skills

Technical expertise

Cross team collaboration

Vendor management

Security audits

Documentation

Leadership

Education

Bachelor's Degree: Computer and Information Science

Degree OR Equivalent Experience

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Sr. Technical Specialist for Infrastructure will report to the Manager of Network Services within IT Infrastructure and works in collaboration with infrastructure engineers/advisors, enterprise architects, project managers, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies within their respective specialty area of responsibility.

This position is a subject matter expert in and responsible for creating the standards, specifications, processes, operational support, and oversight to OhioHealth’s physical infrastructure, including copper and fiber optic cable plant infrastructure, electrical systems, and HVAC systems that support data, server, voice, video, and 3rd party equipment. This position supports and coordinates projects of all sizes by reviewing bidding documents, validating designs by third party engineers, and coordinating vendors for construction and renovation projects.

Responsibilities And Duties:

30% Technical Expertise - Serves as the deep technical expert for the applications supported by team:

• Support cross team technical collaboration.
• Identify risks and design contingency plans.
• Analyze existing operations and evaluate options for improvements.
• Conduct security audits to identify areas of improvement.
• Guides their teams through technical issues and challenges.
• Assists with designing the governance, quality assurance and standards activities associated with ensuring technology architecture compliance of projects and products.
• Leads technology change to deliver business outcomes while also virtually leveraging subject matter experts from any other needed technical area.
• Oversees, or consults on, technology implementation and modification activities (for example, projects and products), particularly for new or shared solutions.
• Creates and delivers working, production-ready IT services that can be easily leveraged by agile teams.
• Adaptability to new and emerging technology, oversees PoCs.
• Provides the detailed designs, reviews the implementation by the developers, ensures quality, and best practices such as automated unit tests, integration tests, continuous integration.
• Technical Documentation - Creates, reviews, and approves technical documentation for applications supported.
• Technology Strategy - Leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends.

25%

Develops and maintains standards and requirements for the proper deployment of all layer 1 cabling and supporting infrastructure while adhering to and advocating for industry standards and best practices.

20%

Oversees 3rd party vendors to ensure services are delivered on time, with quality, and are routinely checked to ensure performing optimally.

20%

Conducts site visits for quality assurance, Request for Information (RFI) fulfillment, and vendor meetings on project & operational work.

5% Operations

Works with internal customers, IT field services, and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, capacity management, and other ITIL processes.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree: Computer and Information Science

Additional Job Description:

Degree OR Equivalent Experience

Years of experience: 5 years

Telecommunications:

Thorough understanding of industry standards as defined in ANSI/Bisci including: Bisci Standards and requirements 004 - Information Communication Technology Systems Design and Implementation Best Practices for Healthcare Institutions and Facilities, 008 - Wireless Local Area Network (WLAN) Systems Design and Implementation Best Practices, N3-20 - Planning and Installation Methods for the Bonding and Grounding of Telecommunication and ICT Systems and Infrastructure and G1-17 - ICT Outside Plant Construction and Installation: General Practices.

Electrical/HVAC:

Understanding of electrical systems including basic electrical design, UPS systems, generators, and grounding & bonding. Basic understanding of building HVAC systems

Construction documents:

Strong understanding of how to read engineered construction documents and OSP site plans and identify any conflicts with telecommunications systems and other building systems or architectures.

DESIRED ATTRIBUTES

Specialized Knowledge: Extremely self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment. Knowledge of regulatory and contractual compliance is beneficial. Experience leading large, complex projects across multiple functional departments. Experience in a complex healthcare organization is beneficial. The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.

3-5 years as a copper and fiber plant installer, 3-5 years as a copper and fiber plant supervisor or manager, and/or 1-3 years in infrastructure project management role are desired

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

IS Network

Join us!

... if your passion is to work in a caring environment

... if you believe that learning is a life-long process

... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment