Program Mgr - Facilities, Design & Construction

Berger Health System; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

OhioHealth is seeking a seasoned Project Management System Administrator for the Design & Construction (D&C) team to drive system optimization, data reporting, and KPI dashboards across the FDC and related groups.

The role focuses on operational strategy, user support, data integrity, and cross-functional collaboration with Facilities, Real Estate, and Planning to ensure the system delivers maximum value.

Qualifications

• Bachelor's Degree required.
• Associate’s Degree with 3–5 years operations experience (Design & Construction) or equivalent.
• Bachelor’s Degree in Health Services Administration or Business Management, Mechanical or Industrial Engineering.
• Well-versed in engineering operations and construction management practices.

Responsibilities

• Develop operational strategies and programs to support regulatory compliance, service delivery models, Environmental Health/Safety and disaster preparedness and quality assurance.
• Monitors workflow and work order completion using analytics to improve productivity and customer service; coordinates with stakeholders during construction and project punch-out.

Skills

Data reporting

KPI dashboards

Project management

User support

Data integrity

Lean initiatives

Education

Bachelor's Degree

Associates Degree + 3-5 yrs ops exp

Health Services Admin / Business Mgmt / Mechanical / Industrial Eng

Tools

MS Office (Word, Excel, PowerPoint)

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: This position is responsible for the daily administration and management of the Project Management System for the Design & Construction (D&C) team, as well as be the operational liaison between Design & Construction and Facilities (FDC) group. Under direction of the FDC Business Operations leadership, they will drive, maintain and support all facets of the D&C Project Management System including operational strategy (how to maximize the benefit of the system to both internal and external clients), user support, data integrity, process improvements and formulation of key data reporting and KPI dashboards for all users to ensure the system is operating at maximum effectiveness and efficiency. This position provides a high level of support to FDC Senior Leadership, acts as a functional lead for various projects to enhance system effectiveness and coordinates and facilitates meetings with all user groups to drive consistent system process improvements and refinements. They are also responsible for the development, implementation and monitoring of Project Management System business strategies, budgetary audit and cost control, regulatory programs, lean initiatives, and performance indicators for the entire FDC business unit. Develops data-driven reports from key metrics and trends to support operational decisions and customer needs and Project Management system service. Works collaboratively with all FDC and OHREG teams including Facilities, Property Management, Design & Construction, Real Estate, and Planning to analyze data to improve productivity, service performance, customer service and regulatory compliance. Provides asset management support on construction and renovation projects, works collaboratively on vendor relationships, and helps drive business review meetings that utilize the Project Management System as a success tool. They will engage with the company’s Project Management System partner on rapid process improvements, best-practice implementation, studying industry trends, and by learning from and benchmarking against other Project Management System national users.

Responsibilities And Duties:

• 45% Partners with department and hospital leadership to develop operational strategies and programs to support regulatory compliance, service delivery models, Environmental Health/Safety and disaster preparedness and quality assurance. Uses data and metrics to monitor and maintain appropriate staffing levels, use of overtime and meets productivity goals. Interacts and collaborates extensively with department leadership with the implementation of system, facility and departmental needs, goals and strategic initiatives. Identifies, develops and implements protocols, policy and procedures as well as measurement tools that monitor the effectiveness of initiatives, regulatory compliance, patient satisfaction, patient safety and department management plans. Ensures and documents regulatory compliance, work standards, codes and safety regulations. Develops and implements protocols for compliance of all areas of responsibility including, but not limited to utility management, life safety, and code compliance with all authorities having jurisdiction. Responsible for safety functions including emergency preparedness, disaster recovery and business continuity. Provides facilities management, including planning and oversight of short and long-term facilities projects, and acts as a liaison during design and the construction phase for facilities.
• 55% Monitors workflow and work order completion using analytical data from the maintenance management system to improve productivity and customer service. Uses data and metrics to monitor and maintain appropriate staffing levels, productivity targets and meets overtime targets. Works to assure compliance with ongoing continuing education requirements for department staff. Provides input during the design and construction phases of projects to ensure facilities standards are followed. Does customer service recovery when needed, and analyzes root cause to prevent scheduling errors, delays or defects. Identifies, develops and implements protocols and measurement tools that monitor the effectiveness of initiatives, regulatory compliance, patient satisfaction, patient safety and department management plans. Provides facilities management support including planning and oversight of short and long-term facilities projects and is a liaison for building services. Meets regularly with customers to maintain positive business relationships, and eliminates barriers. Represents department during the construction process, construction meetings and during project punch-out and commissioning.

Minimum Qualifications:

• Bachelor's Degree (Required)
• Associate’s Degree and 3-5 years operations experience (preferably in Design & Construction), or a combination of experience and technical training.
• Bachelor’s Degree in Health Services Administration or Business Management, Mechanical or Industrial Engineering.

Specialized Knowledge:

Well-versed in technical/engineering operations and construction management best practices a plus. Excellent verbal and written communication skills. High level of critical thinking, problem solving and decision-making skills with the ability to connect operational duties to overall organization goals and strategies. Creativity and innovation to improve existing processes and define new processes. Strong interpersonal skills including ability to build strong business relationships across the system. Proficient in MS Office Word, Excel and PowerPoint.

Kind and Length of Experience:

5-10 years of commercial facilities or healthcare operations experience.

Work Shift:

Day Scheduled Weekly Hours : 40 Department RECF Central Business Office

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

We are Inspired to Do Our Best. OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing our best are given the tools and resources to accomplish our mission every single day. OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision ̶ to be an organization "where people want to work."