Lead IT Services Process & Automation Analyst

vst; Beaver Valley (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

Vistra Corporate Services Company in Beaver Valley, Pennsylvania seeks an Analyst V within Information Technology. You will drive documentation, deploy process improvements, configure applications, and support IT services to enhance user experience.

You will partner with business users and tech teams to implement ITIL-aligned processes, lead cross-team initiatives, create metrics, train users, and develop clear leadership communications to sustain high-quality service delivery.

Qualifications

• Experienced gained through college degree programs and or certifications in business or technology related field.
• 5-7 years professional experience in a technology or business field.
• Professional certifications (e.g., ITIL, CSM, AWS)
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Energetic, hands-on, enthusiastic, results-oriented team player

Responsibilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve customer experience and provide practical solutions.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Skills

Communication skills

Leadership

Attention to detail

Education

College degree or certifications in business/tech

Professional certifications ITIL/CSM/AWS

Job description

Vistra Corporate Services Company in Beaver Valley, Pennsylvania seeks an Analyst V within Information Technology. You will drive documentation, deploy process improvements, configure applications, and support IT services to enhance user experience.

You will partner with business users and tech teams to implement ITIL-aligned processes, lead cross-team initiatives, create metrics, train users, and develop clear leadership communications to sustain high-quality service delivery.