Senior Tech Operations & Service Specialist

National Grid plc; Buffalo (NY); On-site; USD 99,000 - 116,000; Full time

Benefits offered by this job

Annual performance bonus

Pension plan

Private medical insurance

Job summary

National Grid plc in the United States is seeking a Senior Operations Support Specialist to bolster field operations with tools, training, and technology. You will coordinate onboarding, support IT and equipment management, and partner with leaders to sustain efficient, safe operations.

This role emphasizes collaboration, process optimization, and ongoing improvements across multiple business functions, with opportunities to influence operational performance and employee experience.

Qualifications

• Strong technical background in IT support and training.
• Extensive understanding of Operational processes with a comprehensive grasp of day-to-day workflows.
• Knowledge of National Grid's business operations, company policies and practices.
• Proficient in Microsoft Office products (Excel, Word, PowerPoint) and SAP.

Responsibilities

• Coordinate onboarding activities and support training initiatives.
• Assist with IT and equipment management and help optimize systems and processes.
• Contribute to system enhancements, testing, and compliance tracking.
• Support continuous improvement efforts across multiple business functions.
• Collaborate with stakeholders to ensure efficient operations and strong employee experience.
• Travel as required by role.

Skills

IT support

Training

Leadership

Communication

Analytical thinking

Attention to detail

Tools

Microsoft Office

SAP

Job description

National Grid plc in the United States is seeking a Senior Operations Support Specialist to bolster field operations with tools, training, and technology. You will coordinate onboarding, support IT and equipment management, and partner with leaders to sustain efficient, safe operations.

This role emphasizes collaboration, process optimization, and ongoing improvements across multiple business functions, with opportunities to influence operational performance and employee experience.