Senior Gas IT Operations Service Analyst

National Grid plc

New York (NY)

Hybrid

USD 114,000 - 143,000

Full time

8 days ago

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Benefits offered by this job

Annual bonus

Generous pension plan

Private medical insurance

Job summary

National Grid plc is seeking a Senior Service Analyst, Gas IT Operations to monitor service health, coordinate issue resolution, and drive continuous improvement across US Gas IT services. The role collaborates with service owners, operations leads, and vendors to ensure reliable, safe, and compliant technology services, with hybrid work options in our US offices.

Key priorities include incident and problem management, change readiness, and service performance insights using tools like Power BI

Qualifications

2+ years of experience in IT operations, service delivery, or related technology operations.
Strong analytical skills with the ability to summarize findings and propose actions.
Ability to manage own workload, prioritize tasks, and escalate risks appropriately.
Demonstrable critical and creative thinking.
Experience with data analytics and a service-oriented mindset.

Responsibilities

Support incident, problem, and service request management and coordinate resolution.
Monitor service health, track metrics, and prepare operational reporting.
Maintain process documentation and knowledge articles; assist CMDB accuracy.
Build trusted relationships across Gas IT, operations, and partners.
Contribute to continuous service improvement and release readiness.