Senior Operations Tech & Training Specialist

National Grid; Buffalo (NY); On-site; USD 99,000 - 116,000; Full time

Job summary

National Grid in the Western Service Area is hiring an Operations Support Specialist to help keep field operations running smoothly. You will coordinate onboarding, support training, IT and equipment management, and drive process improvements to enable teams to perform at their best.

This highly visible role collaborates with leaders across departments, travels as needed, and develops training materials while ensuring compliance and safety equipment readiness.

Qualifications

• Strong technical background in IT support and training.
• Extensive understanding of Operational processes and day-to-day workflows.
• Proficient in Microsoft Office products and SAP.
• Excellent communication and interpersonal skills.

Responsibilities

• Training: Support onboarding, manage training, and create user guides.
• IT: Provide device support, manage rollout of mobile devices, and resolve issues.
• Safety Equipment Management: Oversee equipment procurement and compliance.
• Fleet: Monitor DVIRs, utilization, and training scheduling.

Skills

IT support

Training

Leadership

Communication

Problem solving

Travel readiness

Tools

Microsoft Office

SAP

Job description

National Grid in the Western Service Area is hiring an Operations Support Specialist to help keep field operations running smoothly. You will coordinate onboarding, support training, IT and equipment management, and drive process improvements to enable teams to perform at their best.

This highly visible role collaborates with leaders across departments, travels as needed, and develops training materials while ensuring compliance and safety equipment readiness.