Senior Tech Delivery Lead – Intelligent Mobility

WSP; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

WSP is seeking a Technology Manager based in Raleigh, NC, to oversee all Customer Service Center Technology activities. This role is accountable for implementation, delivery, and ongoing oversight, ensuring coordinated execution across contact center technology, data network, and IT service operations.

The ideal candidate should possess strong public sector delivery experience, excellent communication skills, and a background in contact center technologies such as CCaaS platforms and omnichannel routing. Relocation is supported.

Qualifications

• Senior IT professional with a proven track record in complex technology programs.
• Experience with public sector IT service delivery and client-facing accountability.
• Hands-on experience with CCaaS platforms and omnichannel routing.

Responsibilities

• Serve as the single point of accountability for CCT technology delivery.
• Lead contact center technology implementation, ensuring integrated delivery.
• Oversee data network and security delivery to meet compliance standards.

Skills

Public sector IT service delivery

Contact center technology experience

Communication skills

Job description

WSP is seeking a Technology Manager based in Raleigh, NC, to oversee all Customer Service Center Technology activities. This role is accountable for implementation, delivery, and ongoing oversight, ensuring coordinated execution across contact center technology, data network, and IT service operations.

The ideal candidate should possess strong public sector delivery experience, excellent communication skills, and a background in contact center technologies such as CCaaS platforms and omnichannel routing. Relocation is supported.