IT Service Delivery Leader for Growth & Support

Accentuate Staffing; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Accentuate Staffing is seeking an IT Service Delivery Manager in Raleigh, NC. This key role will lead and enhance the technology support function, serving both internal users and external clients. The ideal candidate will have hands-on IT experience and a strong understanding of Microsoft environments. Responsibilities include managing service delivery, improving support processes, and guiding team growth. This role offers a unique opportunity to establish consistency and accountability in service delivery.

Qualifications

• Experience in IT support, service desk, or IT operations.
• Ability to lead and manage technical support resources.
• Strong working knowledge of Microsoft environments.

Responsibilities

• Lead day-to-day IT service delivery for users and clients.
• Manage support processes across workplace technology.
• Establish structure around ticket intake and prioritization.

Skills

IT support

Service delivery

Customer service

Communication skills

Microsoft 365

Incident management

Tools

CompTIA

ITIL

ServiceNow

Azure

Job description

Accentuate Staffing is seeking an IT Service Delivery Manager in Raleigh, NC. This key role will lead and enhance the technology support function, serving both internal users and external clients. The ideal candidate will have hands-on IT experience and a strong understanding of Microsoft environments. Responsibilities include managing service delivery, improving support processes, and guiding team growth. This role offers a unique opportunity to establish consistency and accountability in service delivery.