Senior Tax Operations Leader

EY; Secaucus (NJ); Remote; USD 128,000 - 292,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards: medical and dental

Pension and 401(k) plans

Paid time off options

Job summary

EY EDGE practice offers the chance to focus on US and global tax information reporting and withholding matters within a dynamic customer tax operations group. You will lead engagements across financial services sectors, driving delivery of reporting functions and client service excellence in a global setting.

The Customer Tax Operations and Reporting (CTORS) team handles NRA withholding, FATCA, and other related tax operations, with opportunities to influence processes and coach a growing team.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics.
• A minimum of 8+ years of operational delivery experience.
• CPA, EA, or licensed attorney.
• Ability to prioritize, handle and track multiple assignments.
• Strong analytical and problem-solving skills.
• Strong data analysis capabilities.
• Ability to draft/design business requirements, process flow diagrams and rules matrices.
• Change management, operations and process improvement experience.
• Ability to identify improvement opportunities and actively engage in implementing improvements.
• Demonstrated leadership skills and proven skills in developing employees.
• Strong oral and written communication as well as presentation skills.
• Exceptionally strong organization, process and people management skills.
• Excellent trouble shooting, execution and communication (written and verbal) skills.
• Proficient using Microsoft products such as Excel, Word, and Power Point, Proficiency in tax accounting systems

Responsibilities

• Serve as lead of tax operations team.
• Responsible for actioning all team escalations related to data preparation, data aggregation, report preparation, report submission, filings and other various reporting activities for tax information reporting and transaction taxes.
• Manage operations team by directing and coordinating day-to-day interactions with clients (as needed).
• Reviewing key performance indicators by work stream, driving delivery of services to meet deadlines and client expectations.
• Develop internal team members, and managing engagement economics.
• Understand and high-level working knowledge of requirements of various operational taxes.
• Oversee operations team and provide visibility to leadership on status, issues, or situations which need to be addressed.
• Manage and monitor team's work, progress reporting, workload, quality and utilization/overtime distribution across the team.
• Responsible for all escalation and resolution and provide visibility to leadership.
• Ensure consistent and standardized processes and procedures are implemented and in place for all tax operations and coordinate training as needed.
• Support client internal audits and external audits as needed to provide supporting documentation of current processes.
• Evidencing performance and introducing efficiencies via production of the appropriate KRI's and KPI's for Management.
• Take responsibility for Service Quality, and manage opportunity and engagement risk for engagements.
• Understand the business financials that ensure work is accomplished on budget through review of team's out-of-scope efforts and client billable hours.
• Leverage the usage of standard technologies and processes while driving efficiency and quality of deliverables.
• Act as a counsellor and coach and develop a team of tax professionals and actively participate in their performance management.
• Travel 20% or less

Skills

Leadership

Analytical skills

Data analysis

Change management

Communication skills

Problem-solving

Education

Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics

CPA, EA, or licensed attorney

Tools

Excel

Word

PowerPoint

Tax accounting systems

Job description

EY EDGE practice offers the chance to focus on US and global tax information reporting and withholding matters within a dynamic customer tax operations group. You will lead engagements across financial services sectors, driving delivery of reporting functions and client service excellence in a global setting.

The Customer Tax Operations and Reporting (CTORS) team handles NRA withholding, FATCA, and other related tax operations, with opportunities to influence processes and coach a growing team.