Revenue Collections Supervisor

Burke; Morganton (NC); On-site; USD 63,000 - 76,000; Full time

Job summary

Burke County is seeking a skilled Tax Collection Manager to lead the collection of taxes, fees, and assessments. You will supervise Tax Department staff, oversee payments, and ensure adherence to applicable tax laws in a dynamic government setting.

The ideal candidate holds a Bachelor’s in Accounting/Business, 3–5 years in tax collection, and NC-specific credentials. Valid NC Driver's License, Notary Public, and Deputy Tax Collector Certification are required.

Qualifications

• Bachelor’s Degree in Accounting, Business or Public Administration or equivalent.
• 3–5 years experience in tax collection or related field.
• Knowledge of NC tax laws including Machinery Act and property tax.

Responsibilities

• Oversees the collection of Burke County taxes, fees, and assessments.
• Monitors delinquent accounts; processes notices and enforcement actions.
• Maintains compliance with federal, state, and local tax laws.
• Prepares monthly tax reports for Finance and municipalities within Burke County.
• Receives, reviews, and resolves taxpayer inquiries and issues.
• Ensures accuracy of revenues and daily financial reporting.
• Performs additional duties as required.

Skills

English proficiency

Analytical skills

Communication skills

Time management

Data interpretation

Education

Bachelor’s Degree in Accounting, Business or Public Administration

Job description

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Hiring Range: $63,444.00 - $76,132.00 (salary commensurate with experience/education)

FLSA Status: Exempt

Closing Date: November 22, 2026 at 5pm. To be considered, all completed application material must be submitted before the deadline.

GENERAL STATEMENT OF DUTIES:

This position manages and oversees the collection of Burke County taxes, fees, and assessments.

SUPERVISORY RESPONSIBILITIES:

• Organizes and oversees Tax Department personnel decisions such as hiring and training
• Conducts timely and constructive Tax Department personnel performance evaluations for assigned personnel
• Organizes and oversees assigned personnel schedules and work
• Recommends promotions, personnel grievances, and discipline including demotions, suspensions, and terminations to Burke County

DUTIES AND RESPONSIBILITIES:

To successfully perform this position, an individual must be able to perform the following:

• Oversees and enforces the collection of Burke County taxes, fees, and assessments; researches and monitors delinquent accounts sending foreclosure warnings, wage garnishments, bank attachments, and Debt setoff program (\"DSO\")
• Maintains knowledge of and enforces various federal, state, and local tax laws and regulations
• Manages, reviews, and oversees electronic payment files; ensures finances are properly deposited; processes mortgage files; runs daily reports for lockbox and e-pay portals editing exceptions and authorizing refunds as necessary
• Reviews and submits individual transactions and payments received via mail or in person balancing cash registers and drawers as necessary
• Prepares and distributes monthly tax reports for the Finance Department and municipalities within Burke County; prepares monthly Burke County Commissioner reports when necessary
• Receives, reviews, evaluates, and works to resolve complaints and other issues from taxpayers; researches and corrects errors when necessary
• Sends billing and delinquent notices, legal notices for various collection actions and creates notice of lien via advertisement.
• Assists the Tax Department in its day-to-day operations and Burke County department heads with collection- or tax-related issues
• Ensures the accuracy and accountability of all revenues received, deposited, recorded, reconciled and reported.
• Performs other duties as required or assigned

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Accounting, Business or Public Administration or combinations of Equivalent property tax certifications and or experience.
• At least three (3) to five (5) years of experience in tax collection or another related field developing the knowledge and skill necessary to perform the duties required for this position
• Knowledge of tax collections laws, including the NC Revenue Departments Machinery Act, and property tax laws.

SPECIAL REQUIREMENTS (UPON HIRE, UNLESS OTHERWISE INDICATED):

• Valid North Carolina Driver's License
• Current Notary Public certification for North Carolina (within 1 year of hire)
• North Carolina Tax Collectors Association’s Deputy Tax Collector Certification (within 2 years of hire)

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, AND OCCUPATIONAL EXPOSURES:

• Standard vision requirements, with or without corrective lenses
• Occasionally spends time standing, walking, climbing or balancing, stooping, kneeling, crouching, or crawling, reaching with hands or arms, and pushing or pulling
• Routinely spends time speaking or hearing
• Frequently spends time lifting up to ten (10) pounds
• Frequently spends time sitting and using hands or fingers to handle, feel, type, or text
• Occasional exposure to some disagreeable elements (i.e., dust, heat, fumes, cold, or noise)
• Subjected to considerable mental effort and potential stressful situations during day to day operations

REQUIRED SKILLS/ABILITIES:

• Proficient in spoken and written English
• Ability to express and exchange ideas through verbal communications
• Ability to receive detailed instructions or information through verbal communication
• Ability to prepare and analyze written or computer data
• Ability to observe general surroundings and activities
• Strong analytical, decision-making, and problem-solving skills
• Demonstrates verbal and written communication and interpersonal skills
• Ability to select, evaluate, and interpret data from several sources, such as guidelines, policies, and procedures
• Strong organizational and time management skills
• Ability to operate and use systems, technologies, and machines required to perform duties of this position

Application Process: Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org . Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.

Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or disability in employment or the provision of services.

Category Tax Status Open Salary Hiring Range: $63,444.00 - $76,132.00 (salary commensurate with experience/education) Posted October 23, 2026 8:00 AM Closing November 22, 2026 5:00 PM