Revenue Collections Supervisor

Burke County Public Health; Morganton (NC); On-site; USD 63,000 - 76,000; Full time

Job summary

Burke County Public Health is seeking a Revenue Collections Supervisor in Morganton, NC. This role leads the Tax Department's collections of taxes, fees, and assessments, ensures compliance with applicable laws, and manages electronic payments and reports.

Key duties include supervising staff, resolving taxpayer issues, issuing notices and liens, and coordinating with the Finance Department. A bachelor's degree and several years' tax experience are required.

Qualifications

• Bachelor’s degree in Accounting, Business or Public Administration.
• 3–5 years in tax collection or related field.
• Knowledge of NC tax laws.
• Valid NC Driver's License.
• Notary Public certification within 1 year of hire.
• Deputy Tax Collector Certification within 2 years of hire.

Responsibilities

• Oversees collection of Burke County taxes, fees, and assessments.
• Maintains knowledge of tax laws and regulations.
• Processes payments, balances cash, and oversees reporting.
• Prepares monthly tax reports for Finance Dept and municipalities.
• Responds to taxpayer inquiries and resolves issues.
• Issues notices and liens as needed.

Skills

Strong communication

Tax collection knowledge

Analytical skills

Leadership

Budgeting/finance

Education

Bachelor’s Degree in Accounting/Business/Public Admin

Tools

NC Driver's License

Job description

Revenue Collections Supervisor

Department: Tax

Location: 200 Avery Ave. Morganton, NC

Schedule: Mon-Fri 8:00am-5:00pm

Category: Tax

Status: Open

Salary: $63,444.00 - $76,132.00 (salary commensurate with experience/education)

Closing Date: November 22 2026 at 5pm

General Statement Of Duties

This position manages and oversees the collection of Burke County taxes, fees, and assessments.

Supervisory Responsibilities

• Organizes and oversees Tax Department personnel decisions such as hiring and training
• Conducts timely and constructive Tax Department personnel performance evaluations for assigned personnel
• Organizes and oversees assigned personnel schedules and work
• Recommends promotions, personnel grievances, and discipline including demotions, suspensions, and terminations to Burke County

Duties And Responsibilities

• Oversees and enforces the collection of Burke County taxes, fees, and assessments; researches and monitors delinquent accounts sending foreclosure warnings, wage garnishments, bank attachments, and Debt setoff program ("DSO")
• Maintains knowledge of and enforces various federal, state, and local tax laws and regulations
• Manages, reviews, and oversees electronic payment files; ensures finances are properly deposited; processes mortgage files; runs daily reports for lockbox and e-pay portals editing exceptions and authorizing refunds as necessary
• Reviews and submits individual transactions and payments received via mail or in person balancing cash registers and drawers as necessary
• Prepares and distributes monthly tax reports for the Finance Department and municipalities within Burke County; prepares monthly Burke County Commissioner reports when necessary
• Receives, reviews, evaluates, and works to resolve complaints and other issues from taxpayers; researches and corrects errors when necessary
• Sends billing and delinquent notices, legal notices for various collection actions and creates notice of lien via advertisement.
• Assists the Tax Department in its day-to-day operations and Burke County department heads with collection- or tax-related issues
• Ensures the accuracy and accountability of all revenues received, deposited, recorded, reconciled and reported.
• Performs other duties as required or assigned

Required Education And Experience

• Bachelor’s Degree in Accounting, Business or Public Administration or combinations of Equivalent property tax certifications and or experience.
• At least three (3) to five (5) years of experience in tax collection or another related field developing the knowledge and skill necessary to perform the duties required for this position
• Knowledge of tax collections laws, including the NC Revenue Departments Machinery Act, and property tax laws.

Special Requirements (upon Hire, Unless Otherwise Indicated)

• Valid North Carolina Driver's License
• Current Notary Public certification for North Carolina (within 1 year of hire)
• North Carolina Tax Collectors Association’s Deputy Tax Collector Certification (within 2 years of hire)

Physical Requirements, Working Conditions, And Occupational Exposures

• Standard vision requirements, with or without corrective lenses
• Occasionally spends time standing, walking, climbing or balancing, stooping, kneeling, crouching, or crawling, reaching with hands or arms, and pushing or pulling
• Routinely spends time speaking or hearing
• Frequently spends time lifting up to ten (10) pounds
• Frequently spends time sitting and using hands or fingers to handle, feel, type, or text
• Occasional exposure to some disagreeable elements (i.e., dust, heat, fumes, cold, or noise)
• Subjected to considerable mental effort and potential stressful situations during day to day operations

Required Skills/Abilities

• Proficient in spoken and written English
• Ability to express and exchange ideas through verbal communications
• Ability to receive detailed instructions or information through verbal communication
• Ability to prepare and analyze written or computer data
• Ability to observe general surroundings and activities
• Strong analytical, decision-making, and problem-solving skills
• Demonstrates verbal and written communication and interpersonal skills
• Ability to select, evaluate, and interpret data from several sources, such as guidelines, policies, and procedures
• Strong organizational and time management skills
• Ability to operate and use systems, technologies, and machines required to perform duties of this position

Application Process

Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org. Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.

Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or disability in employment or the provision of services.