Senior TAM — SIEM & Security Analytics (US Remote)

Anomali; Town of Texas (WI); Remote; USD 120,000 - 165,000; Full time

Job summary

Anomali is seeking a Senior Technical Account Manager for the US remote role to drive customer success across SIEM and security analytics. You will own the adoption lifecycle from onboarding to production, build executive-level relationships, and coordinate QBRs/ERs to translate technical wins into renewals and expansions.

The ideal candidate has 5+ years in technical customer success or related roles in cybersecurity, with strong SIEM experience and proven stakeholder influence.

Qualifications

• Bachelor's in CS/Engineering or related field; 3 years of relevant experience may substitute
• Experience presenting to senior security leadership and leading QBRs/ERs
• 5+ years in technical customer success or similar in SaaS/tech with cybersecurity expertise
• Expertise with SIEM products (Splunk, QRadar, Arcsight) including implementation
• Strong communication, relationship skills; comfortable with executive-level influence

Responsibilities

• Serve as an Anomali Platform power user; help customers achieve success with the technology
• Own and drive the customer's adoption lifecycle from onboarding through full production maturity
• Plan and lead QBRs/ERs with senior stakeholders translating usage into business value
• Identify expansion and renewal signals from usage data and stakeholders
• Address customers' technical requests; proactively identify and resolve issues
• Provide advice and guidance to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• Be your customer's advocate and internal champion
• Promote advocacy and track key account metrics
• Engage onboarding engineers for smooth transitions
• Collaborate with technical support to resolve issues
• Work with engineering to resolve reported problems
• Partner with Sales to ensure a great customer experience
• Engage with Product Management to promote feature requests

Skills

SIEM

Threat Intel

Security Analytics

Customer Success

QBRs/ERs

Engagement Mgmt

Gainsight

Salesforce

JIRA

Executive Communication

Education

Bachelor's in CS/Engineering or related field

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali is seeking a Senior Technical Account Manager for the US remote role to drive customer success across SIEM and security analytics. You will own the adoption lifecycle from onboarding to production, build executive-level relationships, and coordinate QBRs/ERs to translate technical wins into renewals and expansions.

The ideal candidate has 5+ years in technical customer success or related roles in cybersecurity, with strong SIEM experience and proven stakeholder influence.