Senior Systems Technician

Vector Security; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company paid life and AD&D insurance

401k retirement savings plan

Paid time off

Job summary

Vector Security is seeking a Senior Systems Technician in Nashville, TN, with on-the-road responsibilities for installation and servicing of wired and wireless security solutions for residential and commercial clients.

You will engage in referrals, upselling, and delivering exceptional customer service, while mentoring junior technicians and ensuring safety and quality on job sites.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of industry experience preferred.
• Minimum of 2 years of life safety and home automation equipment experience.

Responsibilities

• Install/service residential and/or commercial systems with minimal supervision.
• Troubleshoot complex systems and network issues; basic integration.
• Run and fish wires in a concealed manner.
• Set up system functionality for customers and answer questions.
• Keep job site clean and organized for safe work practices.
• Train and mentor Entry Level and Level 1 technicians on projects.

Skills

Customer service

Communication

Troubleshooting

Networking basics

Wiring installation

Mentoring

Education

High School Diploma

Tools

ESA Certified Alarm Technician Level 2

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Systems Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location - Nashville, TN / On the Road

Summary

As a Senior Systems Technician, you'll be tasked with the installation and servicing of complex residential and commercial solutions including wired and wireless systems. You will actively participate in company initiatives such as securing new referrals and upselling, while providing exceptional customer service.

Responsibilities

• Install/service residential and/or commercial systems:
• Complete installation and/or servicing of various types of security systems, including wired and wireless systems, with minimal supervision.
• Troubleshoot more complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customer and answer questions.
• Keep job site clean & organized so work can be performed in the safest manner possible.
• Employ basic logic skills to move an issue to resolution.
• Train and mentor technicians:
• Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
• Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

Qualifications

• Education & Experience:
• High School Diploma or equivalent.
• 3 – 5 years of industry experience - preferred.
• Minimum of 2 years of life safety and home automation equipment experience-
• Certification/License:
• Valid driver’s license with an acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• NICET Fire or Video Level 1 - preferred.
• Communication:
• Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
• Must be able to understand the technical functionality of various systems learned online and/or via hands‑on instruction.
• Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

Our Total Rewards package includes (but is not limited to)

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off for vacation, sick days and floating holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.