Senior Systems Technician

Vector Security, Inc; Homewood (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Company paid life and AD&D insurance

401k retirement savings plan

Short- and long-term disability

Paid time off

Employee Assistance Program (EAP)

Job summary

Vector Security, Inc. is seeking a Senior Systems Technician to lead installation and service of complex residential and commercial security solutions, including wired and wireless systems, access control, and video surveillance.

The role involves troubleshooting network issues and mentoring junior technicians on a team-focused environment. Responsibilities include ensuring safe, clean job sites and clear system handover to customers, while maintaining strong communication with clients and

Qualifications

• Must communicate professionally to provide superior customer service.
• Basic understanding of access control and video surveillance systems.
• Hands-on experience with installation and service of security systems.

Responsibilities

• Install and service commercial security systems with minimal supervision.
• Troubleshoot complex systems and network issues; assist with basic integration.
• Mentor entry-level technicians and review their work on shared jobsites.

Skills

Communication

Customer service

Troubleshooting

Mentoring

Education

High School Diploma or equivalent

Tools

Security hardware

Networking equipment

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Senior Systems Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Summary:

As a Senior Systems Technician, you will be responsible for the installation and/or servicing of complex residential and commercial solutions including wired and wireless systems . Responsibilities also include a basic understanding of access control and video surveillance systems, a bility to troubleshoot more complex systems including network issues , and work with basic integration. A more effective communicator, they also serve as a mentor to junior technicians and shares learned technical information to improve individual and branch capabilities .

Responsibilities:

• Install Commercial Systems:
  • Complete installation of various types of security systems , including wired and wireless systems, with minimal supervision.
  • Troubleshoot more complex systems and network issues, and work with basic integration.
  • R un and fish wires in a concealed manner.
  • Set up and communicate system functionality to customer and answer questions.
  • Keep job site clean & organized so work can be performed in the safest manner possible.
  • E mploy basic logic skills to move an issue to resolution.
• Review work of E ntry L evel and L evel 1 technicians on shared job site and provide training to correct any errors.
• Train and m entor entry-level and l evel 1 technicians on package and / or less complex systems.

Qualifications:

• Education & Experience:
  • High School Diploma or equivalent .
  • 3 - 5 years of field experience or equivalent technical education or certification. 5 years -preferred.
  • Minimum of 2 years of life safety and home automation equipment experience- preferred
• Certification/License:
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent - preferred.
  • NICET Fire or Video Level 1 - referred .
• Communication:
  • Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
  • Must be able to understand technical functionality of various systems learned online and/or via hands-on instruction .
  • Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

Our Total Rewards package includes (but is not limited to):

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.