Senior Systems Technician

Us; City of Poughkeepsie (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

AD&D Insurance

Disability insurance

401k

FSAs

Paid time off

Tuition reimbursement

EAP

Job summary

Vector Security in Poughkeepsie, NY, seeks a Senior Systems Technician to service complex residential and commercial security solutions. You’ll work on wired/wireless systems, support the sales team, and focus on top-tier customer care from start to finish.

Candidates should have 3–5 years of field experience and a high school diploma or equivalent; life safety or home automation experience is preferred. A valid driver’s license is required.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of field experience or equivalent technical education or certification.
• Minimum of 2 years of life safety and home automation equipment experience preferred.
• Valid driver’s license with an acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent preferred.
• NICET Fire or Video Level 1 preferred.

Responsibilities

• Service more complex security systems in commercial customer settings.
• Work closely with our outside sales team to ensure our customers receive the highest level of professional care from start to finish.
• Complete and turn in paperwork daily.
• Work with internal and external customers daily.

Skills

Customer service

Communication skills

Technical aptitude

Education

High School Diploma or equivalent

Tools

ESA Certified Alarm Technician Level 2 or equivalent

NICET Fire or Video Level 1

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Systems Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location - Poughkeepsie, NY / On the Road

Summary:

As a Senior Systems Technician, you'll be tasked with the Service of more complex residential and commercial solutions including wired and wireless systems. You will actively participate in company initiatives such as securing new referrals and upselling, while providing exceptional customer service.

Do you enjoy installing advanced security solutions for customers? Do you thrive on challenging yourself to stay informed of trends in the security industry?

If so, this may be a great career choice for you!

What You'll Do:

• Service more complex security systems in commercial customer settings.
• Work closely with our outside sales team to ensure our customers receive the highest level of professional care from start to finish.
• Complete and turn in paperwork daily
• Work with internal and external customers daily

What You'll Need:

• Education & Experience:
  • High School Diploma or equivalent.
  • 3 – 5 years of field experience or equivalent technical education or certification.
  • Minimum of 2 years of life safety and home automation equipment experience- preferred
• Certification/License:
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent - preferred.
  • NICET Fire or Video Level 1 - preferred.
• Communication:
  • Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
  • Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction.
  • Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off for vacation, sick days and floating holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

Vector Securityis a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. OurVector Security Networks (VSN)division provides national security solutions for multi-site organizations, whileManaged Network Services (MNS)delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.