Senior Service Technician - Legacy Alarm & Security Systems

Vector Security; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company‑paid life and AD&D insurance

401(k) retirement savings plan

Disability insurance

Tuition reimbursement

EAP

Job summary

Vector Security in Richmond, VA is seeking a Senior Service Technician to diagnose, repair, program, and upgrade residential security systems. You’ll mentor junior technicians, handle complex troubleshooting, and ensure high-quality service for both legacy and new installations.

You’ll work on hardwired and wireless systems, with a focus on network issues and basic system integrations, while communicating effectively with customers.

Qualifications

• High School Diploma or equivalent – required.
• 3–5 years of industry experience – preferred.
• Minimum 2 years of life safety and home automation equipment experience – preferred.
• State Licensing – required.
• Valid driver’s license with an acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent – preferred.
• Strong communication and professional customer service skills.
• Proficiency with legacy systems and basic network troubleshooting.

Responsibilities

• Service residential security systems (hardwired and wireless) with minimal supervision.
• Troubleshoot complex systems and network issues; handle basic integrations.
• Run and fish wires in a concealed manner.
• Set up and explain system functionality to customers.
• Keep work sites clean and organized for safety.
• Mentor junior technicians and share best practices.
• Review work of Entry Level technicians and provide training on complex systems.

Skills

Troubleshooting

Customer service

Communication

Electrical wiring

Legacy systems

Video surveillance

Mentoring

Education

High School Diploma or equivalent

ESA Certified Alarm Technician Level 2

Tools

GE Panels

Concord (Interlogix) panels

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Systems Technician! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Richmond, VA / On the Road

Summary

As a Senior Service Technician, you will diagnose, repair, program, and upgrade residential security systems, with a strong focus on troubleshooting and servicing legacy and antique systems. This role requires advanced expertise in evaluating system malfunctions, supporting both hardwired and wireless security solutions, and resolving complex technical issues, including network‑related problems and basic system integrations. The ideal candidate has deep hands‑on experience with legacy security platforms, a working knowledge of video surveillance systems, and strong communication skills. In addition to providing technical leadership, the Senior Service Technician mentors junior technicians, shares technical knowledge and best practices, and helps enhance the overall capabilities of the branch and service team.

What You’ll Do

• Service residential systems:
  • Complete service of various types of security systems, including hardwired and wireless systems, with minimal supervision.
  • Troubleshoot complex systems and network issues; work with basic integration.
  • Run and fish wires in a concealed manner.
  • Set up and communicate system functionality to customers and answer questions.
  • Keep job site clean and organized so work can be performed safely.
  • Employ basic logic skills to move an issue to resolution.
• Train and mentor technicians:
  • Review the work of Entry Level and Level 1 technicians on a shared job site and provide training to correct any errors.
  • Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

What You’ll Need

• Education & Experience:
  • High School Diploma or equivalent – required.
  • 3–5 years of industry experience – preferred.
  • Minimum 2 years of life safety and home automation equipment experience – preferred.
• Field Service Operations: Minimum 2 years responding to scheduled service calls and emergency dispatches, carrying out low‑voltage wiring repairs and hardware replacements.
• Certification/License:
  • State Licensing – required.
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent – preferred.
• Communication: Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical: Must be able to understand technical functionality of various systems learned online and/or via hands‑on instruction; demonstrate proficiency in hardware and panel writing of required manufacturers; hands‑on experience with legacy systems, specific expertise in troubleshooting and programming (e.g., GE and Concord (Interlogix) panels).

What You’ll Get

• Competitive compensation with incentive eligibility.
• Medical, dental, and vision coverage.
• Company‑paid life and AD&D insurance.
• Company‑paid short‑term and long‑term disability.
• Voluntary benefit products.
• 401(k) retirement savings plan.
• Flexible Spending Account.
• Paid time off for vacation, sick days and floating holidays.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

About Us

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

Vector Security is a Drug‑Free Workplace. Vector Security is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.